Automotive Service Advisor

2 months ago

Pretoria, South Africa VAG Spec Centre Group Full time

Handling customer inquiries and providing exceptional customer service.
- Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection.
- Following up with workshop and providing accurate feedback to customers multiple times a day.
- Assisting with scheduling appointments and meetings.
- Maintaining accurate records and databases.
- Providing quotes to customers and following up on quotes issued.
- Responding to all customer enquiries.
- Invoice and collect payment from customers for services rendered.
- Walk client to car when delivering vehicle.
- Translate customer-reported problems to Technicians and Workshop Manager.
- Order necessary parts from suppliers and double-check that they are delivered to technicians on time.
- Keep work area and reception area neat and tidy.
- Answer phones courteously and in timely manner.
- Complete paperwork in timely manner.
- Organize paperwork in orderly manner according to company procedure.
- Update daily report sheets.
- Resolve customer enquiries efficiently and effectively.
- Inform customers immediately about delays/problems or additional work.
- Describe all repairs and services performed to customer when returning their vehicle.
- Ensure all vehicles are clean and tidy when collected.
- Experience in an after-market workshop will be an advantage.
- Salary is structured on a basic salary with commission.
- Must be able to work within the existing team, with mínimal supervision.

Pay: R10 000,00 - R15 000,00 per month

**Experience**:

- Service Advisor: 2 years (required)

**Language**:

- English & Afrikaans (required)

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