Quality Manager

2 weeks ago


Randburg, South Africa iSON Xperiences Full time

Manages day to day operations ensure audit delivery business operations are done per client requirement
- Ensure quality framework is in place and coordinated across stake holders
- Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to Project's contract agreement.
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
- Establish quality governance process with clients and operations to ensure effective communication and organization
- Works with client on change management process, tools enhancements, and workflow amendments
- Proactively identifies opportunities and coordinates with different functions '† operations, training, workforce, and reporting towards quality improvement
- Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
- Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
- Bring innovation ideas and help client create work process standardization
- Must have 10 years experience ( Relevant experience must be 3)
- Graduate-any stream
- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Should have handled complex projects using Six Sigma or equivalent methodology
- Must have good analytical skills to conduct various analysis using statistical techniques


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