Store Manager

KEY RESPONSIBILITIES:
Asset Management
- Responsible for the branch, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.
- Co-ordination of maintenance and repair services
- Protect and secure all company assets in the store

Stock Control
- Responsible for all stock and will be held accountable for all overages and shortages
- Prepare requisitions to replenish stock
- Identify and report on slow selling items
- Conduct stock takes and manage shrinkage within company requirements.

Merchandising
- Manage the quality and quantity aspects of the merchandise assortments.
- Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
- Identify new ways of promoting merchandise.
- Ensure required housekeeping standards are always maintained.

Marketing and Sales
- Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
- Prepare and direct staff who are preparing merchandise displays in alignments with sales and marketing requirements.
- Actively participate in promotions
- Stay up to date with current advertising trends.
- Provide sales leadership to staff.
- Stay current with products, marketing, and pricing of area retailers with similar products.
- Achieve and exceed store sales targets.
- Organizing special promotions sales and events
- Initiating changes/improvement suggestions

Administration and Cash
- Ensure that the standard of administration and procedures in store are met
- Ensure that the responsible persons are following proper procedures when handling all store cash.
- Check and verify these documents daily.
- Manage controllable expenses as this directly affects the profitability of the branch.
- Reporting daily figures to Area Manager

Security / Risk
- Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to
- Monitor security staff and make sure that they are alert and performing their duties to the maximum
- Ensuring that Health & Safety standards are met
- Attend to alarm call outs

Customer Services
- Train staff in customer service
- Assist customers with enquiries and complaints
- Continuously satisfy customer needs and attract clientele

People Management
- Assign employees to specific duties, by way of their job description, tasking plans and goals
- Encourage, assist, and train employees to become a motivated workforce driving sales
- Manage performance and development of staff
- Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
- Manage the store staffing blueprint by replenish staffing through the company recruitment policy and processes
- Manage time and attendance of staff
- Conduct staff meetings

MINIMUM REQUIREMENTS:

- (You must be able to answer “YES” to all requirements listed below)
- Matric Certificate.
- NQF 5/6 Certificate or Diploma in Retail/Business Management preferable.
- Valid Driver’s Licence - Code 8 unendorsed
- 2-5 years in relevant Sales/retail/operations environment as an
- Assistant Manager/ Manager

COMPETENCIES
- Analytical Thinking
- Coaching & Developing Others
- Customer Insight & Focus
- Decision making
- Performance focus
- Problem Solving
- Team Leadership

UNDERTAKING
- Criminal / Credit Check
- Qualification verification
- Computer and Psychometric assessments where required
- First Aid / Firefighting training

**Experience**:

- Retail: 1 year (preferred)