Visual Merchandiser Window/stylist Specialist

4 days ago


Cape Town, South Africa H&M Full time

Company Description

H&M Visual Merchandiser Window/Stylist Specialist

**Job Description**:
**Role responsibilities include, but are not limited to**:
**Selling**

You set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager you determine additional commercial opportunities in your store within the H&M brand guidelines.

**Fashion Knowledge**
- Ensure you are up to date with current fashion trends and styling techniques
- You are able to analyze and understand mood boards
- You share, inspire and educate the store team on seasonal trend information

**Direct Customer Service**
- Ensure you meet customer expectations on direct service according to H&M standards.
- Support the store to achieve excellent customer service.

**Indirect Customer Service**
- Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in store.

**Drive Sales Targets**
- Identify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.
- Perform sales follow-up and initiate actions to reach sales targets.

**Team**

You support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled. You are a team player but can also work independently. You are analytical, solution driven and a creative thinker

**Training and Development**
- Evaluate & develop the visual and commercial skills of the store team
- Coach & develop Sales Advisors while executing floor moves together
- Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
- Seek VM potential for succession.

**Communication and Legal Requirements**
- Ensure that all communication in the windows and on the sales floor complies with local legislation.

**Routines**

Organize and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed.

**Commercial Routines**
- Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
- Adapt the store planning according to store needs and budget from the Commercial plan.

**Visual Store Operations Routines**
- You are able to plan and prioritize according to the business need and within a set time frame
- You ensure high quality window execution and are extremely detail orientated
- You handle and quality control the condition of all incoming display material
- You have the technical ability and are able to build different types of displays and material within a set time frame
- You launch and maintain all sales campaigns and activities on time and according to H&M standards
- Handle Visual Merchandiser material and visual scheme orders
- Ensure that the store always has enough Sale and Activity material

Security
- Promote employee and customer safety
- Resolve health & safety, legal and security issues
- Prevent loss

**Qualifications**:

- Min 2 years of retail visual merchandising window and stylist experience
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. )
- Ability to climb a ladder and use a step stool
- Must be able to work with hand and power operated tools and lift in order to execute display setups - Ability to work flexible hours and extended hours at times
- May be required to travel to support other stores

Additional Information

All your information will be kept confidential according to EEO guidelines.


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