Specialist Continuous Improvement

2 weeks ago


Cape Town, South Africa Vodafone Full time

**Role purpose**:
The Specialist Continuous Improvement will report into the Principal Specialist Continuous Improvement and will be responsible for the facilitation of continuous improvement workshops to ensure that effective CI frameworks and tools are applied to achieve the required benefits.

**Your responsibilities will include**:
**Analysis**
Analyse operational performance data and identify problems in early stages
Develop problem charter for CI Initiatives
Detail data analysis to determine root cause of business problem
End-to-end business process design
Document findings and recommendations
Compile business cases for CI initiatives
Post implementation reviews on CI initiatives

**Continuous Improvement (CI)**
Facilitate CI workshops with cross-functional teams using CI tools and techniques
Provides CI training to relevant leadership and business resources
Supports the development and on-going relevance of Vodacom South Africa’s CI framework

**Project Management**
Project manages individual CI office initiatives
Collaborates with all relevant internal and external parties to develop and implement solutions
Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting
Ensures sound inter group relationships, by ensuring timeous response to requests, information and requirements
First line of conflict resolution outside of individual initiatives

**Stakeholder management**
Builds effective professional relationships with business partners
Manages expectations key stakeholders and keeps commitments or promises

**Must have technical/professional qualifications**:
Matric is essential
B degree - (preferred) or equivalent experience
Process Mapping Tools
Certificate in Project Management (Desirable)

Core competencies, knowledge and experience:
Strong analytical; research and forecasting skills
Ability to work cross functionally in order to achieve desired results
Strong presentation skills
Excellent verbal and written skills
Customer focus with regards to understanding the service being delivered

**Experience**:
This role requires a broad and comprehensive understanding in multiple disciplines relevant to the business
3 to 5 years’ experience with a 3yr Degree/Diploma or 5yrs experience with Matric with working experience in:
Change management
Stakeholder management
Proven business analysis skills
Leading and supervisory skills
Persuading and influencing
Planning and organising
Presenting and communicating information
Relating and networking
Writing and reporting
Formulating strategies and concepts

Closing date for Applications**:04 May 2023.**

The base location for this role is, **Pier Place.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.


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