Ward Hostess

1 week ago


Malmesbury, South Africa Western Province Caterers Full time

Ward Hostess for Malmesbury

**Location**: Malmesbury

**Position**: Ward Hostess

**Reports to**: Catering Manager / Ward Supervisor

**Department**: Catering Services

**Type**: Full-Time / Part-Time

**Job Summary**:
**Key Responsibilities**

**Patient Meal Service**:

- Deliver meals to patients in a timely and courteous manner.
- Assist patients in making menu selections based on dietary requirements and preferences.
- Ensure that meal trays are set up attractively and correctly.

**Communication**:

- Act as a liaison between patients and the catering department to relay special requests or concerns.
- Communicate effectively with nursing staff regarding patient dietary needs and restrictions.

**Quality Assurance**:

- Check meal trays for accuracy and presentation before delivery.
- Ensure that all meals comply with dietary restrictions and nutritional guidelines.
- Address and resolve any issues or complaints from patients regarding meal service.

**Hygiene and Safety**:

- Maintain high standards of cleanliness and hygiene in the meal service area.
- Follow all hospital policies and procedures related to food safety and infection control.
- Ensure that all food handling and storage practices comply with health and safety regulations.

**Administrative Duties**:

- Record meal orders and any special dietary requirements accurately.
- Keep accurate records of patient meal deliveries and any feedback received.
- Assist with inventory management and ordering of supplies as needed.

**Qualifications**:

- High school diploma or equivalent.
- Certificate in hospitality, food service, or a related field is a plus.

**Experience**:

- Previous experience in a food service or customer service role, preferably in a healthcare setting.
- Experience working in a hospital or healthcare environment is advantageous.

**Skills**:

- Excellent interpersonal and communication skills.
- Ability to work efficiently and effectively under pressure.
- Strong organizational and time-management skills.
- Attention to detail and a commitment to providing high-quality service.

**Personal Attributes**:

- Compassionate and patient-focused attitude.
- Professional and courteous demeanor.
- Ability to work as part of a team.
- Flexible and adaptable to changing environments and needs.

**Additional Requirements**:

- Ability to work shifts, including weekends and public holidays.
- Physical ability to stand for long periods and carry meal trays.
- Basic knowledge of dietary restrictions and nutritional guidelines.


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