Support Agent

2 weeks ago


Bellville, South Africa PSG Konsult Full time

**myPractice Support Agent (Hybrid)**

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

**Job description**:
**Responsibilities**:

- Telephonic/written support of end users of PSG’s CRM system
- Manage expectation of clients
- Ticket resolution of tickets that come through the ticketing system
- Make suggestions for improvements - identify recurring items to raise awareness and suggest possible solution to identify trends
- Liaise between users and various departments to resolve problems or issues

**Minimum requirements**:

- Grade 12 (Matric)
- IT related Diploma or Certificate
- Proficient in both spoken and written English and at least one other of the official South African languages
- Excellent Computer literacy (MS Office)

**Competencies required**:

- Effective communication and knowledge sharing abilities
- Attention to detail and accuracy
- Communication and influencing skills
- Results Orientated and driven to find solutions

Ability to commute/relocate:

- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/07/17


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