Support Agent
2 weeks ago
**myPractice Support Agent (Hybrid)**
PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
**Job description**:
**Responsibilities**:
- Telephonic/written support of end users of PSG’s CRM system
- Manage expectation of clients
- Ticket resolution of tickets that come through the ticketing system
- Make suggestions for improvements - identify recurring items to raise awareness and suggest possible solution to identify trends
- Liaise between users and various departments to resolve problems or issues
**Minimum requirements**:
- Grade 12 (Matric)
- IT related Diploma or Certificate
- Proficient in both spoken and written English and at least one other of the official South African languages
- Excellent Computer literacy (MS Office)
**Competencies required**:
- Effective communication and knowledge sharing abilities
- Attention to detail and accuracy
- Communication and influencing skills
- Results Orientated and driven to find solutions
Ability to commute/relocate:
- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/07/17
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