Process Analyst

2 weeks ago

Johannesburg, South Africa Luxfiat Pty Ltd Full time

Seeking a critical thinking business process analyst with a data-driven approach and the ability to solve complex problems to join its efficiency and enablement team where your core role will be to manage and deliver initiatives designed to improve the lives of both teams and customers. This will be done through business process management, automation, continuous improvement projects and systems enhancements. You will also be expected to ensure that all business processes are documented and fit for purpose - meaning that they are applicable, efficient, cost effective and customer centric.

Key Responsibilities/Accountabilities
- Analysis and documentation of business processes
- Testing and QA of business processes to ensure efficiency and productivity.
- Define business process and activity SLAs.
- Liaise with management to continuously evaluate business processes and eliminate inefficiencies.
- Liaise with business analysts and give input to business process design and modelling.
- Responsible for efficient business process monitoring and execution
- Administer user privileges and security
- Administer team systems
- Maintain process catalogue.
- Audit processes to make sure they are executed according to the design.
- Report and data analysis
- Process monitoring
- Business domain models
- Create process documentation/workflows.
- Process Mapping
- Standard operating procedures (SOP)
- Gather and process data through interviewing of stakeholders and observations.
- Collect and document business requirements for process improvement and automation efforts.
- Facilitate process/workflow sessions in order to collaborate on process improvements, automation capabilities.
- Review information and trends to ensure that the output of processes is achieved and that they are meeting agreed-upon service levels.
- Conduct assessments against the process activities to highlight areas of improvement or concerns.
- Identify issues and risks.
- Communicate inconsistencies and areas for improvement to management.
- Participate in the problem resolution.
- Manage and deliver continuous improvement projects.
- Manage process change (change management)
- Monitor and measure process performance including adherence and efficiency.

**Qualifications**:

- Grade 12 or equivalent (Essential)
- Bachelor of Science in Information Technology (preferable)

**Skills/ Knowledge and Experience**:

- 5 years workflow or digital process design experience.
- 5-10 years process engineering and implementation experience.
- Power BI, SQL (Design, Extraction and Queries and Dashboard build)
- Experience using established continuous improvement methodology (e.g. Lean, Six Sigma) essential.
- Advanced understanding of business functions, workflows and processes.
- Understanding of business processes.
- Understanding of the organisation of a company.
- Data analysis.

**Behavioural Attributes**:

- Technical acumen
- Communication skills
- Curiosity
- Creativity

**Job Type**: Contract
Contract length: 6 months

**Salary**: R550.00 - R650.00 per hour

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)

**Experience**:

- Workflow or digital process design: 5 years (required)
- Process engineering and implementation: 10 years (required)

Application Deadline: 2023/07/03

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