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Job Summary:
To train field staff in methodology, processes and procedures by effectively training products.

Key Responsibilities and Deliverables:
Facilitation of training sessions
- Deliver practical modular training on current handsets and handsets that have low rate of sale
- Writing and marking of tests
- Plan open sessions at regional Service Provider premises
- Consolidate and record all events on events calendar in the office
- Manage training diaries in accordance to Training Specialist in region
- Attend Network data training to acquire knowledge on customer data
- Attend weekly Samsung Product Consultant meetings where possible to get knowledge of what is taking

place infield
- Attend meetings with Samsung trainers where necessary
- Attend conference calls where necessary to gain national insight on responsibilities based on GTM

Effective implementation of the training
- Assess client requirements
- Assess user level
- Develop a training plan in order to close skills gap to include geographical area considerations, associated

delivery resource etc.
- Delivering Samsung Solutions/Products training on time (Minimum Trainings in a month.)
- Conduct FSP training in the relevant Hub
- Arrange training logistics (equipment, venues, resources etc.)
- Ensure training takes place for relevant teams

OSM for visibility including Mall trainings, Call Centre trainings, channel trainings, Floor Salesman
Training and Consumer training noted

Effective delivery of training
- Identify geographical areas associated to training needs
- Conduct train-the-trainer workshops with field managers
- Train end users - a percentage if it is refresher training but training all end users if it is a new programme
- Oversee and monitor the overall training delivery process

Evaluation and measurement of effectiveness of training
- Practically assess users in field
- Conduct written tests to assess learning
- Assess improvements in quality of data captured as well as on-time project completion
- Analysis of training results to assess effectiveness of training
- Analysis of training attendance within various channels against rate of sale within channels
- Record keeping of all promotional approvals to report on actual expenditure by account and by channel
- Consolidate weekly training figures and report on training delivered

Effective Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and

accurately maintained
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and

respond to organizational needs

Minimum Qualifications: Relevant Diploma at NQF level 5
Minimum Experience: 2-3 years’ field marketing experience
Knowledge, Skills & Abilities: Communication Skills (verbal & written)
Time Management Skills
Planning and Organizing Skills
Customer/Client Service Skills

Key Competencies
Organizational commitment
Teamwork & collaboration
Relationship building
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service excellence
Analysis & problem solving
Planning & prioritization
Quality & detail excellence
Communication