Telemarketing Manager

**Business Unit**:Sales & Distribution**Function**:Telesales**Date**:14 Jun 2023**Telemarketing Manager**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**Key Purpose of the role**

**Key Responsibilities**
- Hires and trains telemarketer
- Oversees the daily workflow and scheduling of telemarketing staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
- Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
- Monitors and reviews phone calls to ensure quality calls and compliance with applicable policies and best practices.
- Measures team performance; communicates goals and targets to team; and encourages and motivates telemarketers as they work toward reaching their goals and targets.
- Prepares and presents weekly and monthly reports.
- Performs other related duties as assigned.
- Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
- Meeting with sales managers to discuss telemarketing strategies.

**Personal Attributes and skills**:

- Excellent verbal and written communication skills.
- Excellent sales and customer service skills.
- Excellent interpersonal and negotiation skills.
- Assertiveness
- Self-confidence
- Honest and ethical
- Resilience
- Perseverance
- Able to manage stressful situations
- Results driven
- Self-Disciplined
- Able to manage stress and stressful situations
- Results driven
- Ability to work independently without supervision
- Self-Discipline
- Able to influence and negotiate
- Persuasive
- Build strong relationships
- Use own initiative
- Decisiveness

**Qualifications and Experience**:

- Minimum- Matric (Grade 12)
- Relevant Tertiary Education required.
- NQF Level 5 and Regulatory Exams compulsory
- Four - Six years sales management experience in a target driven in/outbound sales
- Experience in telemarketing preferred.
- Strong managerial and sales skills
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.