Recoveries Officer

3 weeks ago

Johannesburg, South Africa Nedbank Full time

**Requisition Number and Talent Acquisition**
- REQ: 133364- Location: Sandton, Johannesburg- Closing Date: 25 April 2024- Talent Acquisition: Saranya Govender- Job Family- Credit
- Career Stream- Credit Recoveries
- Leadership Pipeline- Manage Self: Technical

**Job Purpose**
- To collect and recover on Insurance claims accounts through telephonic collections; written communication or through external collection / service providers, so as to achieve Nedbank's strategic objectives.**Responsibilities**:

- Must have knowledge of Insurance claims / retrenchment / disability process.
- Manage work allocation to external collection agencies by monitoring performance and adherence to service level agreements and internal compliance requirements.
- Monitor cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation.
- Build relationships with internal / external stakeholders through formal and informal information sharing and feedback.
- Build and manage relationship with external stakeholders through formal and informal information sharing and feedback.
- Manage portfolio by tracking performance and reporting on recovery on monthly basis.
- Utilise resources within target levels by limiting stationary use and personal telephone/internet/social media use.
- Manage quality and quantity of portfolio by checking accuracy and adherence to policies, procedures and standards.
- Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines.
- Mitigate risk by complying to legislative requirements, policies and procedures.
- Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation and industry trends.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- Dealt with insurance claims portfolio within CRB- Minimum Experience Level - Not negotiable- 2-3 years’ experience in Legal Recoveries which 1 year should preferably have been in Vehicle Based Finance environment
- Insurance claims Background experience.
- Must have knowledge of SAIA code of conduct / Insurance claims / retrenchment / Disability / substitutions process

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking procedures
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Work Standards
- Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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