Hotel Administrator

**Job Duties/Responsibilities will include**:
Greeting guests on arrival to the hotel and making them instantly feel at ease

Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant

Providing advice and information about local attractions, restaurants and transport options

Creating final bills at check-out and processing payments

Helping guests with special requests, for example wake-up services and taxi bookings

Taking messages and passing them on to guests promptly

Dealing with guest complaints or issues in a timely and professional manner

Liaising with housekeeping staff to ensure rooms are available for check-in

Maintain a positive attitude and friendly demeanor

Respond to guest questions and be of assistance

Keep a tidy and orderly workspace

Assist with administrative and clerical tasks as needed

2+ years experience working in a hotel receptionist or guest services role

High school diploma or suitable equivalent

Proficient in Microsoft Applications and other necessary computer programs

Excellent written and verbal communication skills

Fluent in English and preferably other languages

Ability to maintain a positive, friendly attitude even under high pressure

Excellent organizational and multitasking skills

Professional attitude and appearance