Bookings Clerk

**General information**:
**Join our CFAO MOBILITY Division **

**MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS**

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.

Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for a **Bookings Clerk M/F **based **:South Africa**

**Purpose of position**:
**To assist in the daily duties in respect of administration, general office work and customer liaison.**

**Minimum Requirements**:

- **
Grade 12 qualification/ equivalent.**:

- ** At least one year clerical experience, preferably in the motor industry.**:

- ** Computer literacy.**:

- ** Clean criminal record**:

- ** Good verbal and written communication skills in English.**:

- ** Technical qualification advantageous**

**Profil Request**:
**Core Job Functions**:
**Collect all pre - service / repair booking information**:

- ** Answer all calls relating to service inquiries/bookings promptly and professionally**:

- ** Identify existing customer details on system**:

- ** Identify outstanding campaigns and service**:

- ** Ensure accurate understanding of customer’s needs by asking appropriate probing and diagnostic questions**:

- ** Offer the customer booking options hourly all day (i.e. Formula 1 booking, conventional booking, staggered drop off etc.)**:

- ** View dealer booking system for capacity**:

- ** Create service booking and accurately confirm all customer information**

**Arrange all service / repair bookings**:

- ** Create service booking and accurately confirm all customer information**:

- ** Organize a pre-diagnostic test drive with Foreman/Controller or Service Manager if required**:

- ** Identify and flag repeat repairs and manage the process**:

- ** Ensure customer details are updated; if necessary**:

- ** Reschedule “no show” customers**:

- ** Confirm customer’s preferred contact method regarding progress on vehicle**:

- ** Book all teleservice clients**:

- ** Ensure all online bookings are attended to hourly**:

- ** Prepare job cards for the next day**:

- ** Inform clients of outstanding campaigns, update systems, get parts ordered and book vehicles**:

- ** Control driver system