Quality Assurance Analyst
7 days ago
Quality analyst to join our Team at our New Branch in Central Umhlanga:
Job Specifications:
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center agents who deal with our existing and potential customers.
The QA will monitor inbound and outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- Participates in design of call monitoring formats and quality standards
- Performs call monitoring and provides trend data to site management team
- Uses quality monitoring data management system to compile and track performance at team and individual level
**Requirements**:
- Previous Experience as a Quality Analyst in a Contact Centre
- Matric
- Good Listening and communication skills
- Fluent in English
- Ability to understand Isizulu/
**Salary**: R 4000+ R250 Attendance Bonus
Monday -Friday: 07:45-17:00
Alternate Saturdays: 09:00-13:00
**Job Types**: Full-time, Permanent
**Salary**: R4,000.00 - R5,000.00 per month
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