Customer Service Agent
8 hours ago
**Customer Service Agent Paarden Eiland Cape Town**
The purpose of the role is to accurately receive customer products into the warehouse, allocate them accordingly into the warehouse, and dispatch orders in full, in time as per the stipulated Standard Operation Procedure (SOP) to maintain good consistent customer service.
**Salary Negotiable**
**Min Requirements**
- Matric
- Customer Service Course or related field - An Added advantage
- 3-5 years warehouse / dispatch / experience in the related field of warehousing receiving stock
- Desired Skills:
- Excel Advanced - Pivot table
- MS Word & MS Outlook
- Warehouse Management System Experience - Processing of Intakes and Transfer transaction and running of Invoices and Stock on hand report for sharing with Clients.
- Able to do stock takes on Warehouse systems
**Responsibilities**
- Captures all the relevant customer information and charge or bill all activities incurred during receiving, storage, products movement within the warehouse and dispatch of customer products to collect all the revenue as guided by the SOP.
- Report any discrepancy identifies immediately during the process of receiving, storage and product dispatch for quick decision making as to avoid incorrect inventory, customer queries/complaint or claims
- Pick products when preparing orders on First in First Out (FIFO) principle to avoid any product expiry in the warehouse.
**Frogg Recruitment**
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
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