Department Coordinator: Shop Floor Fbh

Advert reference: woolw_000582
Advert status: Online
- **Position Summary**

**Industry**:Textiles, Clothing, Leather & Fashion

**Job category**:Stores and Inventory

**Location**:Tokai

**Contract**:Permanent

**Introduction**

MAIN PURPOSE To deliver exceptional customer service, by facilitating the entire operations process and team effectiveness throughout the day.

**Job description**

**KEY OUTCOMES**

**Demonstrates customer service**
- Greets smile and acknowledges customers
- Deals with customer complaints, requests, and queries quickly and efficiently
- Manages till queues effectively in accordance with company guidelines

**Applies selling skills**
- Meets customers’ needs and expectations by listening to and advising customers
- Offers alternatives to the customer if there is a product quality issue

**Effectively processes till transactions**
- Performs till point authorizations speedily and efficiently when required
- Processes till transactions efficiently and effectively and in line with till policies and procedures

**Effectively manages stock**
- Monitors and communicates suggestions around new line sales and gives feedback to relevant departments at Head Office
- Investigates “out of stocks” and feeds back to the relevant stakeholders

**Demonstrates product knowledge and standards**
- Knows what new lines and promotions have come into the store
- Maintains A4 ticket standards against the weekly catalogue

**Adheres to shop-keeping disciplines**
- Ensures the store readiness for trade
- Completes Fashion, Beauty and Home checklist

**Minimise shrinkage**
- Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline
- Ensures buddy system is in place in your area
- Awareness of suspicious activity in your area
- Reports suspicious individuals in your area to security or management

**Plans, co-ordinates and follows up on activities**
- Assists with the training of till operators and ensure the appropriate competence and conduct follow ups on performance and identify development needs
- Identify and co-ordinate all activities in the till operations area and follow up with all staff on their progress on the tasks allocated to them

**Demonstrates personal leadership**
- Adheres to the uniform policy at all times by wearing a name badge, being well presented and in line with the brand image
- Facilitates game plan meetings

**COMPETENCIES**

**Communication**
- Confidently addresses groups of people.
- Provides strong conclusions and recommendations that are clear from the reports.

**Planning and Organising**
- Monitors performance of team members.
- Manages multiple tasks, prioritises and delegate others.
- Sets contingency plans to avoid potential problems.

**Detail Orientation**
- Maintain high quality standards by monitoring all work areas.
- Provide quality service to all customers.
- Maintain high professional standards within work area.

**Customer Service Orientation**
- Anticipates and responds to customers' needs fast and effectively.
- Assists in resolving problems before escalating to the next level. Advanced Resilience
- Leads team towards the goal in difficult times and despite setbacks or challenges.
- Identifies and responds to a potentially disruptive situation in order to prevent it from becoming a crisis.

**Honesty and Reliability**
- Sets high ethical standards and leads by example.
- Plays a key role in shaping organisational ethics and values by defining, communicating and consistently exemplifying them.

**Analytical Thinking**
- Collates, integrates and analyses all information and reduces it to manageable components.
- Come up with logical and objective conclusions from the data and validate them as the root of the problem.
- Identify different solutions to a problem identified from different reports/situations.

**Decision Making**
- Evaluates the options available and their impacts and benefits/risks.
- Uses own judgement to decide on the relevant people to include when making decisions.
- Ensures that the decision is actioned and commits within an appropriate timeframe.

**Numeracy & Literacy**
- Posseses mathematical and language skills needed to cope with everyday life.
- Understands information presented mathematically at a complex level.
- Able to interpret mathematical information that is abstract.
- Able to read, write and understand language on a complex level.

**Minimum requirements**
- Preferably Grade 12 or equivalent NQF level
- Available and flexible to work different shifts
- Relevant years of experience in the Retail or Fast Moving Consumer Goods industry will be advantageous

**Woolworths is an equal employment opportunity company that is committed to inclusion and diversity