Production / Operations Manager

3 weeks ago

Durban, South Africa The HR Company Full time

**Requirements**:

- Grade 12
- Diploma in production or operations
- Laundry experience or garment clothing advantageous
- 3 year’s experience in production management in a customer services industry

**QUALITY MANAGEMENT SYSTEM**
- Ensure that a document control procedure is adopted to approve, review and update all changes to critical documents within the scope of the QMS
- Ensure that records are established and maintained to provide evidence that the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposition of such records
- Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for change to the QMS
- Ensuring compliance with national and international standards and applicable legislation
- Ensuring that Quality Objectives are set by top management for measuring the performance of the QMS and these are regularly reviewed
- Ensure that all staff is inducted into the requirements of the QMS related to their own roles and responsibilities and to provide training as necessary
- Ensure that all suppliers (service providers) used by the organization are selected, evaluated and re-evaluated, including supplier audits in certain cases, and that records of these assessments are maintained
- Ensure that top management undertakes periodic but regular assessments of customer satisfaction and that consequent improvements are identified and implemented
- Ensure that an internal audit program is adopted to verify that the QMS conforms to planned arrangements. Ensure that appropriate action is taken when this is not the case
- Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from other relevant resources
- Co-ordinate continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed.

**PRODUCTION PLANNING**
- Production schedules are compiled, communicated and distributed in time
- Production schedules makes provision for optimal allocation of processing different products throughout the production processes
- Deviations from production schedules are identified and dealt with pro-actively

**PRODUCTION PERFORMANCE**
- Production targets per area / machine is set, measured and monitored hourly / daily and corrective action is taken upon deviations from set performance requirements
- Deviations from set production targets are investigated and the root cause for the deviation is addressed
- Production and related efficiencies are measured and monitored hourly / daily and corrective action is taken upon deviations from set performance requirements
- Raw materials utilization measured and monitored hourly / daily and corrective action is taken upon deviations (water, chemicals, coal efficiencies, steam, etc.)

**STAFF**
- Staff performance and conduct is monitored and disciplinary steps are taken as and when required against employees who misconduct themselves or who are under performing
- Grievances when raised are dealt with effectively within a reasonable time frame
- Labor is planned, allocated and applied in such a manner as to minimize the necessity of casual labour, fixed term contract labor and overtime
- Regular communication with staff is done regularly to discuss targets, deviations, performance, customer requirements, customer complaints, etc.

**QUALITY CONTROL & LEGISLATIVE COMPLIANCE**
- All customer complaints, deviations from quality specifications, rewashes, shortages, repairs are recorded, corrected, investigated and preventative measures are implemented
- Ensure that the correct products are processed in the correct manner and delivered to the correct customers at the correct time at the correct quality in full
- Ensure that staff and facilities and other requirements as per the Occupational Health and Safety act 85 of 1993 is adhered to
- Ensure that all the requirements as per the Basic Conditions of Employment Act 75 of 1997 is adhered to
- Ensure that the requirements as per the Skills development Act 97 of 1998, Skills development levies act 9 of 1999 and the employment Equity act 55 of 1998 is adhered to
- Ensure that all the procedures and processes as contained in the company’s policies and procedures are followed and adhered to
- Ensure that vehicles and drivers comply with and adhere to all relevant legislation relating to the requirements as per applicable legislation

**Salary**: R25,000.00 - R35,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

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