Travel Guide

2 weeks ago


Johannesburg, South Africa Panorama Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**PURPOSE STATEMENT**:
The focus of the role is to assist RCI’s members to achieve their holiday requirements by providing sales and service advice, which will ensure the achievement of individual, team and departmental targets and benchmarks.

**MAIN RESPONSIBILITIES**:

- Undertake inbound and outbound call activity as directed
- Achieve sales targets and service benchmarks with special emphasis on Quality Assurance and FAME scores, and the attainment of member satisfaction
- Ensure relevant documentation is accurately completed and delivered to members in a timely manner
- Process domestic transactions, including exchanges, bonus vacations, rentals, and any additional products and/ or transactions relevant to RCI’s suite of products
- Actively participate in team meetings, teambuilding activities and industry functions and events as required
- Work on projects and campaigns as directed

**KNOWLEDGE, SKILLS & EXPERIENCE**:

- Demonstrated knowledge of domestic and international tourist destinations
- Proven sales ability with a strong focus on customer service
- Timeshare industry knowledge highly regarded
- Highly effective verbal and written communication skills
- Can work well as part of a team, as well as individually
- Excellent time management and organisational skills
- Demonstrated strong computer skills

**QUALIFICATIONS**:

- Matric

**KEY DIMENSIONS**:

- Adaptability
- Energy
- Building Customer Loyalty
- Sales Ability/Persuasiveness
- Communication
- Applied Learning
- Impact
- Passion for Travel

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.



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