Fraud Agent

2 weeks ago

Southern Suburbs, South Africa Homechoice Full time

Purpose of the role

Assist in reducing the business’ exposure to fraud.

Key Performance Areas

Investigations/reducing risk

Review orders to identify potential risk to the business

Make contact with the customer and ensure that the correct person receives their order

Investigate disputed transactions according to timelines.

The ability to review KYC documents to identify whether they are inline with Government regulatory standards.

Use Fraud tools effectively to identify if the transactions relate to a Syndicate (GBG, Iovation)

Efficiency and productivity

Delivering high standard of work within agreed SLA’s

Effectively manage fraud database

Self - Managed and able to deliver on agreed SLA’s

The ability to work under pressure and adapt to change.

Relationship management

Managing client and stakeholder relationships with supervision

Actively seek to expand current external fraud partners

Customer service

Providing current and prospective customers with excellent service

Adhering to agreed SLA’s

Provide support to business when required

Qualifications & Accreditations

Grade 12 / Matric or equivalent

Experience & Skills

1-2 Years’ experience within the fraud environment

I2/Ibase user experience

MS Office (Excel,Word, Outlook)

Computer literate

Multilingual

Attribute & Behaviours

Energetic with a positive attitude

High stress tolerance

Ability to work independently as well as well as within a team

Excellent telephonic manner

Good analytical ability and attention to detail

Good decision making skills

Planning and organising

Accountability

Business awareness

Information monitoring

Resilient and change orientated

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