Technical Trainer

4 days ago

Southern Suburbs, South Africa Homechoice Full time

Identify training needs
- Develop a training plan based on needs identified
- Develop and update training modules and training manuals
- Conduct technical training
- Complete training assessments
- Ensure training related administration is update

**Competencies**:

- Strong facilitation skills
- Strong motivational and leadership abilities imperative
- Ability to work independently
- Excellent communication skills
- Excellent planning and organisational skills
- Energetic with a positive attitude
- Strong presentational skills
- Able to take initiative
- Matric certificate
- 2 years call centre experience
- Previous training/coaching experience - Minimum 6 months experience required
- Previous leadership experience
- Computer literate with Excel, MS Word (PowerPoint advantageous)
- Technical knowledge of operations area processes
- In depth knowledge of HomeChoice operations systems
- Understanding of outbound and inbound call centre technology and processes e.g: Dialler and Genesys
- Clear credit and criminal record

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