Sos Agent- Nightshift

2 weeks ago

Johannesburg, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam SOS department has a career opportunity available for a Non-Motor Contact Centre Agent who will be based in Auckland Park.
The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums.

**This role will also include the following**:
Answering inbound calls and register claims telephonically, including emergencies and Value Added Services.
Follow compliance regulations for registration of claims that are not on the system, by creating an Incident and advise client of the disclaimer
Natis checks/PDP checks/premium validations and various query types
What will make you successful in this role? Telephone Management Being professional and answering the phone promptly always Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames Process STP (Straight Through Processing) claims Registration and loading of claims as per systematic requirements governed by the policy terms and conditions Servicing our clients including: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building Ensuring performance standards are met against KPI’s and KPA’s Be flexible and available when needed Attending all training schedules as required Qualifications and Experience
At least 3 years’ experience in Short Term Insurance essential preferably claims Matric essential
Excellent computer literacy - MS Office and Santam systems Strong client service orientation
Key Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently Drives results - Contributing dependently
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently Who we are
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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