Floor Concierge

Role Profile: Floor Concierge
General Job Information

Job Purpose: To manage and coordinate the scheduling and utilisation of all meeting venues in the respective/dedicated floor. Must align to client values and service expectations

OUTPUTS CUSTOMER
- Establish and build a relationship with client representatives
- Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements

OPERATIONAL EXCELLENCE
- Delivery of service levels as per customer satisfaction and SLA measures
- Ensure that reception, meeting rooms and other client areas are always kept to a high standard of neatness and cleanliness,
- Ensure that meeting rooms meet requirements and are set up according to pre-determined standards.
- Ensuring that a full daily check of rooms is carried out and that issues are raised promptly as per

SOP in a timely fashion
- Check that all AV/VC Equipment is in working order, prior to meetings held, reporting any faults promptly and following up to ensure the resolution thereof with IT
- Be cross trained in all front of house tasks, so that can undertake duties of any team member as required
- Record and maintain statistical data of all tenants situated on the particular floor that you are managing
- Ensure that new occupants to the floor are indeed authorised to be there in line with communication as received from Space Planning and Management
- Distribute Customer Service Index link / Forms as and when requested as well as encouraging tenants to complete
- Collect mail items and distribute accordingly
- Welcome visitors, clients and employees to the meeting venues
- Escort clients, where necessary.
- Work with facilities teams to ensure the management of the plants, decorations, displays and publications on the floor in the work areas and/or waiting areas to ensure that materials/products are current and up to date
- Follow up on Helpdesk calls logged and escalate as per SOP should calls logged remain unresolved
- Always maintain a professional appearance
- Adhere to all standards, policies and procedures at all times
- Assist in all other service areas when required

LEARNING AND GROWTH

Develop a personal development plan ensuring own continuous development

PEOPLE
- Encourages learning by freely sharing information and best practices with others.
- Coaches and mentors others by providing guidance, positive models and opportunities to observe
- Develop, enhance and sustain strong internal working relationships with all team members, client key stakeholders and internal clients by ensuring that all FM aspects are managed effectively and efficiently

COMPETENCIES

TECHNICAL COMPETENCIES
- Planning, management and measurement
- Business systems knowledge
- Stakeholder management
- Initiating action
- Problem solving and Analytical Skills

BEHAVIOURAL COMPETENCIES
- Excellent and professional written and verbal Communication Skills
- Customer Centric
- Approachable and presentable
- Self-motivated and team oriented
- Team and project focused
- Innovative
- Conflict handling
- Stress tolerance
- ability to work under pressure

**Salary**: R9,000.00 - R10,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Hospitality: 1 year (required)

Application Deadline: 2023/05/15