Area Head of Operations

7 months ago

Johannesburg, South Africa Fresenius Medical Care Full time

**Leadership and Direction**
- Communicate the local action plan; explain how this relates to the function's strategy and action plan, and the broader organization's mission and vision
- Motivate people to achieve local business goals

**Strategic Planning**
- Deliver elements of a strategic planning system with guidance from senior colleagues
- Implement improvement and operational excellence measures in close collaboration with Regional Head of Operations and other supporting functions

**Budgeting**
- Deliver a budget for an area of the organization and conduct complex analyses on budget progress in assigned areas of the organization

**Performance Management**
- Manage and report on the performance of a substantial, diverse team in the assigned area
- Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
- Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives

**Operations Management**
- Oversee a clinic operational area with guidance from senior colleagues
- Involves responsibility for development and delivery of operational measures

**Work Scheduling and Allocation**
- Develop medium
- or long-term work schedules that enable the organization to achieve its business goals
- Involves coordinating across multiple teams

**Improvement/Innovation**
- Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program
- Involves working with guidance from senior colleagues

**Operational Compliance**
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards
- Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

**Internal Client Relationship Management**
- Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans

**Organizational Capability Building**
- Use the organization's formal development framework to identify the team's individual development needs
- Plan and implement actions to build their capabilities
- Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential

**Quality, Legal & Compliance**
- Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
- Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
- Ensure and monitor that policies and services of the function are compliant with Compliance Framework

**1) Required training and education**:

- Master's Degree or Equivalent Level in General Management, Finance, Clinic Management or similar area

**2) Required professional experience (in years)**:

- At least 3-6 years’ experience that enables job holder to deal with the majority of situations and to advise others
- Up to 3 years of experience of supervising and directing people and other resources to achieve specific end results within limited timeframes
- Professional experience in the pharmaceutical industry and/or medical technology is a benefit
- Highly experienced in clinic operations management and work allocation systems

**3) Required personal competencies**:

- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Financial Acumen: Interprets and applies key financial indicators to make better business decisions.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Situational Adaptability: Adapts approach and demeanour in real time to match th

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