IT Technician

**Qualification, Experience and Technical Requirement**
- ND Information Technology (NQF6)
- MTCNA (Advantageous)
- A+ and N+
- Minimum of 2 - 3 years IT Technician Experience.
- Strong knowledge of Windows operating systems, Microsoft Office, Office 365, and network infrastructure.
- Experience with troubleshooting hardware, software, and networking issues.
- Familiarity with remote desktop tools and remote support.
- Experience with **Jira Ticket system** or a similar ticket management system.
- Must be willing to travel as and when required.
- Must have own reliable transport

**Special Knowledge, Skills and Abilities**
- Excellent command of English language (reading, writing and communicating) Strong communication and interpersonal skills.
- Strict adherence to confidential information
- Planning, organizing, prioritizing and time management skills are important
- Ability to multitask and prioritize daily workload
- Proficient in analysing numerical, verbal and other sources of information to provide solutions.
- High level of attention to detail and accuracy and the ability to work under pressure
- Strong cognitive thinking ability, and the ability to take initiative
- Ability to move, carry heavy equipment. Ability and willingness to negotiate heights (when required) with the necessary safety precautions and training.

**Roles and Responsibilities**
- Ensure existing and new IT infrastructure is added to the Network Management Control System.
- Install scanning agents on IT hardware & run setup scripts.
- Troubleshoot systems, network problems and diagnose and solve hardware or software faults.
- Monitor & maintain computer systems and networks.
- Communicate with End Users and obtain accurate details of faults.
- Troubleshoot and repair faults obtained from End Users and report back to End User the reason for the fault and steps taken to repair faults.
- Setting up new users' accounts and profiles and dealing with password issues.
- Assist End Users through a series of actions, face to face, telephonically or through a remote desktop connection to help set up systems or resolve issues.
- Identify computers & printers, tag assets and update registers.
- Collect new equipment from suppliers & sites.
- Return faulty hardware to the relevant suppliers or repair centres.
- Manage support requests on Jira Ticket system.

**Remuneration and Contract**
- 1 Year Limited Duration Contract (3 Month Probation) with the view of becoming permanent
- Basic: R20 000 R25 000 Monthly (Dependent on Experience)