Customer Service Agent

2 weeks ago

Stellenbosch, South Africa Two Three Bird Full time

**Purpose**

We provide an end-to-end service where we facilitate the whole process from contacting the client to gathering information/evidence, reviewing and validating the evidence, quoting on the correct replacement/s, and then facilitating the replacement process.

You will have to manage and deliver a superior claims service to ensure that all claims are investigated and settled within the limits of the policy coverage. Provide support to the UK Sales & Customer Service team by providing technical claims and bicycle knowledge.

**Responsibilities**
- Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently;
- Dealing with customer complaints in a professional manner;
- General customer service support, including debt, cancellations, renewals, retentions and endorsements.

**Key requirements & skills**:

- Customer service experience is preferred;
- A proactive approach when it comes to dealing with clients;
- Enjoy speaking over the phone and building relationships with clients;
- Highly motivated and positive;
- Be active and enjoy a fast-paced environment where they can think on their feet;
- Work well within a team environment;
- Strong communication skills at all levels;
- Eager to learn the products and daily processes to become an expert on all topics.

**This is a great opportunity for individuals who are**:
If you have knowledge of the cycling industry, some insurance experience, or have completed a 3-year degree, you may be the one we’re looking for.

If working for an International Company, learning about Bicycle and Cyclist Insurance and engaging with like-minded cycling addicts appeals to you, please get in touch.

**Working Hours**

UK Summer Period (alternating shifts during No-Daylight-Savings from April - September)
- Shift 1 - 09h00 to 18h00
- Shift 2 - 10h00 to 19h00
- Monday to Friday

**‍**

UK Winter Period (alternating shifts during Daylight-Savings from October - March)
- Shift 1 - 09h00 to 18h00
- Shift 2 - 10h00 to 19h00
- Shift 3 - 11h00 to 20h00
- Monday to Friday

‍

**Based in Stellenbosch or Woodstock, Cape Town**

‍

**Remuneration & Benefits**:

- Monthly base salary
- Team incentive for achieving Customer Service metrics
- International exposure.

**Reports to**:
UK Customer Service Team Lead

**Job Type**: Permanent

Application Question(s):

- In which area is your place of residence?
- Do you have your own transport?

Application Deadline: 2023/04/21

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