Credit Controller, Accounts Receivable, Healthcare

3 days ago


Johannesburg, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Johannesburg
Job Posting Title: Credit Controller, Accounts Receivable, Healthcare
Time Type: Full Time

**Main Purpose of the Role**:
Collection of AR book within SLA, cash allocations, managing claims and disputes open on assigned accounts. Coordination and communication with Clients regarding items of concern.

**Job Related Requirements**:

- Minimum of 5 years’ Credit Control experience essential
- Strong reconciliation skills essential
- Previous cash allocation experience essential
- SAP experience
- High level of professional communication skills essential
- Ability to handle high volume and high value transactions
- High Tolerance for stress.

**Computer Literacy Level**:

- Intermediate Microsoft Office knowledge
- SAP experience
- Advanced knowledge of excel formulas advantageous.

**Added Advantages for this Role**:

- A tertiary qualification
- Working knowledge of the Pharmaceutical Industry
- Previous cash collection and allocation experience on large value and volume book
- Dealing with disputes and claims (**note not medical aid scheme claims**)

**Duties and Responsibilities**:

- Ensure all procedures are followed as per standard SOP’s
- Provide customer service excellence
- Responsible for a customer base allocated to you
- Maintain customer / account data in terms of standard operating procedures to ensure accurate statement distribution
- Monitor the Credit limit review report and take / recommend the appropriate action with Client
- Collection of overdue payments
- Dunning process to follow with all overdue amounts 1st letters and final demands.
- Attend to reconciliations on customers’ accounts accurately and efficiently
- Allocation of Cash per SLA and in line with SOP’s
- Attend to telephone calls in a professional manner
- Ensure that the accounts are managed within the targeted debtors’ days
- Ensure that customers queries / disputes on accounts are resolved in an efficient and effective manner in order to avoid non-payment, follow up with claims department to expedite resolution
- Liaise or escalate to other departments of DSV in order to resolve queries on customers’ accounts in a professional and efficient manner
- Liaise with customers and clients in a professional and efficient manner
- Identifying payment on the bank and allocation of payments received against invoices accurately and efficiently in line with SLA
- Appropriate and timeous identification of potential bad debts and take corrective action where applicable
- Access held order reports and ensure that orders are maintained and / or released in terms of SOP’s, providing the customers with daily reports - escalation to clients where orders have been on hold > 5 days
- Ensure that proper and acceptable notes are captured against the accounts whenever necessary,
- Ensure that the account statements are managed and sent when necessary
- Account statements to be balanced back to SAP
- Relevant documentation to be sent/handed to the Admin department for further duties to be attended to and filing purposes.
- Ad-Hoc queries to be attended to.
- All matters not resolved, to be escalated to the Supervisor for further instruction and/or assistance.
- Relevant Documentation provided for Customer meetings to be accurate and presented as required as well as ensuring deadlines are met.
- Investigating and doing follow up on all claims (price/stock) - note, not medical aid claims
- Sending supporting documentation on customer request (invoices, pod’s, credit notes)
- Raising claims, journals, rebates, pardons, raising log fees as per monthly log fee schedule in SAP

**DSV - Global transport and logistics**

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.



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