Service Advisor

5 months ago


Mandeni KwaZuluNatal, South Africa Clicks Group Limited Full time

**Listing reference**: click_015101**Listing status**: Online-
**Position summary**

**Industry**:Wholesale & Retail Trade
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Mandeni
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Introduction**
- Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.**Job description**

**Job Purpose**:

- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

**Job Objectives**:

- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Minimum requirements**

**Qualifications and Experience**:

- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience

**Skills, Abilities and Job Related Knowledge**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks

Contractual hours: 45hrs 6days**Kindly note only applicants who meet the minimum requirements will be contacted.**

**We also encourage people with disabilities to apply.


  • Service Advisor

    2 months ago


    KwaZulu-Natal, South Africa Clicks Group Limited Full time

    **Listing reference**: 018015**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Kwazulu Natal - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products...

  • Service Advisor

    1 month ago


    Nquthu, KwaZulu-Natal, South Africa Clicks Group Limited Full time

    **Listing reference**: 018192**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Nquthu - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and helping...


  • eThekwini, KwaZulu-Natal, South Africa CA Financial Appointments Full time

    This is a lovely opportunity for a Client Relationship Consultant to join an investment team with an excellent track record and with exposure and products in both the SA and International market. **Responsibilities**: - Support and assist with all relevant products, services and processing - Filter relevant feedback to management from financial advisors -...

  • Branch Manager

    2 months ago


    Mandeni, South Africa Metropolitan Life Full time

    **Introduction** - Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but...

  • Sales Advisor

    3 months ago


    KwaZulu-Natal, South Africa Clicks Group Limited Full time

    **Listing reference**: 017701**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Kwazulu Natal - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - The main purpose of the job is to offer exceptional customer service by providing...

  • Data Analyst

    5 months ago


    Kwazulu/Natal, South Africa Sport Sage Full time

    **Data Processing and Integrity** Relevant qualification (Diploma or Degree) - in Statistics or Data analysis, or Business management or Monitoring and evaluation qualification or relevant field - Proficiency in English, IsiZulu and one more SA native language - No work experience needed. **KPI’s** - Extract and evaluate data from a single or multiple...

  • Applications Manager

    4 weeks ago


    KwaZulu-Natal, South Africa RCL Foods Full time

    Job title : Applications Manager - Westville Job Location : KwaZulu-Natal, Deadline : November 21, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description     The Application Manager’s role is to ensure the streamlined operation of the systems to support the Human Resources function within RCL Foods....


  • KwaZulu-Natal, South Africa Motus Corporation Full time

    Europcar, a leading Car Rental company, has a great opportunity for a professional and highly driven Key Account Manager known as Sales Specialist to join our dynamic car rental sales team based in KIng Shaka Depot in KZN. This role requires someone who would be efficient in generating growth and revenue. If you are highly results driven, love working under...


  • KwaZulu-Natal, South Africa Momentum Distribution Services Full time

    **Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in...

  • Solutions Specialist

    6 months ago


    KwaZulu, South Africa Telebest Full time

    Our client has an opportunity available for a Solutions Specialist based in KZN.Requirements:Minimum Matric.5 to 8 years related experience.Strong sales experience in the Software Solutions space.Must be able to work under pressure.Attention to detail and accountability.Must be self-driven, innovative and a strong team player and motivated...