General Manager

4 weeks ago


Kokstad, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy
- General Manager**

**Luxury Resort - Kokstad, Kwazulu-Natal**

Iconic luxury resort in KZN is looking for their new General Manager to invest in this amazing property long term to get it to its full potential through hard work and passion.

**Requirements**:

- A business degree, hotel or hospitality management qualification is essential
- Have a minimum of 10 years hospitality experience, of which at least 5 years should have been at a senior operations management level in a 3/4* multi-faceted resort/lodge environment
- Business minded with strong operations and revenue system improvement experience
- Strong financial acumen
- Able to complete the full daily financial function
- reports, budgets, debtors, creditors, forecasts, etc
- Advanced Computer Literacy
- Strong leadership skills with critical attention to detail in standards
- Excellent overall knowledge in hotel operations
- F&B knowledge especially must be excellent
- Build a reputation for the F&B offering which attracts Weddings, Conferences and Non-Resident Diners
- Experience in Sales and Marketing
- Can drive a creative concept forward and market on all relevant platforms
- Experience in Health and Safety Compliance and can manage the full function of the HR department
- Hands on, leads from the front type
- a motivated and passionate leader
- Strong communication skills
- practices empathetic communication in English (both Afrikaans and Zulu will be beneficial)
- Only South African citizens and foreign Nationals with Valid work permits for South Africa will be considered

**Key Responsibilities**
- Ensures the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels
- Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Develops and implements strategies where key hotel metrics are identified, communicated and delivered
- Driver of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. Reviews and scrutinizes business activities, objectives and best practices, providing recommendations that will drive financial performance and provide added value
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
- Proven experience in general management with strong problem-solving capabilities
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills

**Package on offer**
- Salary: R50 000 CTC
- Accommodation with company benefits

**Starting Date**: July 2024


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