Frontline Supervisor Northern Suburbs

Cape Town Northern Suburbs, Brackenfell and Kuils River

Tue, Feb 28, 2023

Full time

**Overview**

Essential Health is recruiting for a Frontline Supervisor. The main purpose of this role is to enhance shopper experience and to act as the liaison between management and cashiers. Supervise the day-to-day operations of cashiers to ensure that till points are running efficiently. Record customer transactions with zero tolerance towards inaccuracy.

**Minimum Requirement**

**Essential**:

- Grade 12 | Matric with Math 50% | Math Lit 60% | Languages 50%
- Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
- Sound numerical skills
- Computer literate - MS Office
- Willing and able to work retail hours

**Advantageous**:

- 3 years’ work experience, with 1 year supervisory experience

**Job Specification**:

- Manage and report all customer compliments and complaints to management
- Ensure that queues flow smoothly through the isle at till points
- Pay attention to the manner in which customers respond to cashiers, and act accordingly
- Manage the shorts and overs at the points of sale, including floats
- Manage all discrepancies at the point of sale
- Authorise line voids, tender ups and price overrides
- Manage refunds and returns transactions according to Essential Health’s operating procedures
- Transact all purchases - receive and process all types of payments (cash, card, account etc.)
- Ensure accurate document control by checking the following:

- Drop registers
- Documents verification
- Customer documentation
- Correct handling of the floats as per our standard operating procedures
- All other documentation related to till operations
- Ensure that the correct procedure is followed when customers return goods
- Ensure all outgoing stock/items/scripts are scanned
- Train and assist new cashiers

**Abilities and skills**:
Communication | Customer service orientated

Teamwork

Integrity

Accuracy and attention to detail

Numeracy

Literacy

Computer Literate

Presentable

**Special conditions of employment**:
Willing and able to work retail hours

Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects

Valid driver’s license and reliable transport

**Competencies required**:
Rule Orientation | Adhering to principles and values

Communication | Customer | Service Orientation, Collaboration and Networking with others

Action | Results Orientation

We regret that not all applicants will be interviewed.