Group Manager 1 za

3 weeks ago


Cape Town, South Africa Computacenter Full time

**Group Manager 1_ZA**:
**Group Manager_Head of Operational Quality & Efficiency**

**Role Purpose**: Roles at this level will influence and contribute to Divisional Strategy. Has authority for all aspects of business area. Fully accountable for actions and decisions of self and others.

**Accountabilities**
- Establishes Team objectives
- Manages a team across the Group over multiple geographies
- Develop and motivate team to help ensure the delivery of team and department targets
- Provide effective leadership to drives change, innovation and growth across the Team, linked to the department and divisional goals.
- Take accountability for the delivery of business focused projects/deliverables to defined targets

**Role Specifics**
- Lead process improvement initiatives across the organization, using Lean Six Sigma methodology
- Developing metrics to measure operational excellence, such as employee engagement scores or customer satisfaction ratings
- Design and oversee implementation of new processes and procedures
- Monitor compliance with new processes and procedures
- Evaluate the effectiveness of new processes and procedures
- Identify and implement technology solutions to improve efficiency and productivity
- Manage operational budget
- Negotiate budgets with budget holders, customers & service management
- Creating a culture of continuous improvement across all areas of the organisation in order to maximize efficiency and productivity
- Communicating with other team members and department heads to ensure that all departments are working towards the same goals
- Creating strategic plans for improving operational efficiency and effectiveness across all FLS departments
- Consulting with other departments to identify opportunities for improving efficiency and reducing waste
- Evaluating processes to identify areas for improvement and designing solutions to implement change
- Employs Six Sigma and LEAN methodology and analytics into organisational operations in order to accomplish business objectives
- Contribute to business operations strategy development
- Provides assistance to Champions, functional departments, and business units in identifying, planning and implementing Lean and Six Sigma projects that tie strongly to business strategic priorities
- Oversees and manage Operational Excellence projects aimed at cost reduction through productivity, Quality and efficient enhancement

**Knowledge, Skills & Experience**
- Previous Leadership experience
- Experience of managing cross cultures
- 10+ years of experience in operations management, quality manager process improvement, or related field
- Bachelor’s degree in business administration, engineering, or related discipline
- Proven track record of leading and executing successful process & quality improvement initiatives
- Demonstrated ability to influence and lead change at all levels of an organization
- Excellent analytical and problem-solving skills
- Strong project management skills
- Preferred Skills and Qualifications
- Master’s degree in business administration, engineering, or related discipline
- Certification in Six Sigma or other process improvement methodology
- Experience working in a lean warehouse environment
- Experience with statistical analysis software, such as Minitab or JMP

**Current information for our applicants**

**About us**

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
winningtogether #peoplematter


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