Global Concierge

2 weeks ago

Cape Town, South Africa Executive Placings Full time

Luxury Travel Company is looking for a Global Concierge to provide a paid for bespoke service to guests travelling with the company in Africa and provide information and assist with travel support during travel. The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience. The in-country support service will operate seven days a week

High School Qualification, 3-year University/College Qualification advantageous

4 years of Tour Operator Experience as a Travel Consultant with a preference to individuals who have worked in a bed management environment or a concierge service

An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU)

Good destinations knowledge of South Africa, Southern and East Africa preferable

A willingness and aptitude to learn

Calm and professional communication skills to service travel partners, direct and indirect guests

Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required

Proactive selling of the Africa products and services ensuring the most suitable safari

Meets people and responds to a variety of situations with poise, patience, and discretion

Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve

Attend and participate in continuing educational programs and training webinars

Support and Assist other departments and offices during leave cycles

**Job Types**: Full-time, Permanent

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