Itil Certified IT Manager

3 weeks ago

Johannesburg, South Africa People Dimension Full time

Introduction

A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team.

Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

**Duties & Responsibilities**:

- Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day.
- Manage technical escalations and Raise technical tickets with respective Vendor where required.
- Coordinate customer escalations with Vendor customer relationship team (CRT)
- Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.
- Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
- Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians.
- Develop interlocks between team and the rest of Service Operations teams.
- Develop team targets.
- Working with supervisors to improve staff performance.
- Forecast, plan and set up business strategies.
- To leverage knowledge and skills in the timely operation of the unit.
- Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies.
- To leverage knowledge and skills in the timely operation of the unit.
- Drive operational performance and ensure proactively and business initiatives.
- Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPI's / Lead Times) for Regional customers.
- Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders.
- Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed client's expectations.
- Knowledge of service management integration and ITIL.
- Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions.
- Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames.
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training.
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines.

**Experience & Qualification Requirements**:

- Must have ITIL certification.
- Must have experience managing 20-30 members of a team.
- Needs to be skilled in handling people, complete operations and technical aspects.

**Experience**:

- 5 - 6 year as an IT Service Manager.
- Experience with handling teams.

**Qualifications**:

- National Diploma in IT

**Package & Remuneration**

R 25 000 - R 30 000 CTC (Experience dependent)

**Interested?**

Medical aid benefits and the position is office based.

  • ITIL certified IT Manager

    1 month ago

    Johannesburg, South Africa People Dimension Full time

    IntroductionA well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team.Send your CV to hr5 (at) peopledimension (dot) co (dot) za.Duties & Responsibilities: • Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day.•...

  • SAP Functional Consultant Sd

    1 month ago

    Johannesburg, South Africa Sabenza IT Full time

    SAP Functional Consultant - SD SD, Functional - SAP Johannesburg - Gauteng - South Africa One of the biggest retail giants in South Africa has an exciting new venture for an experienced SAP SD Consultant. Are you looking for the stability of a permanent role with the benefits of perks ? This opportunity is based in Sandton with a good work life balance via...

  • Servicenow Architect

    1 month ago

    Johannesburg, South Africa Sabenza IT Full time

    ServiceNow Architect Developer - IT Johannesburg - Gauteng - South Africa Looking to rev up your career? Well, buckle your seatbelt because we're about to take you on a thrilling ride in the automotive industry. Minimum Requirements: - ServiceNow Certified Technical Architect (CTA) - Experience in ServiceNow-based custom app development - Experience in...

  • SAP Car Consultant

    1 month ago

    Johannesburg, South Africa Sabenza IT Full time

    SAP CAR Consultant IT Johannesburg - Gauteng - South Africa Are you a SAP CAR Consultant looking for flexibility and stability in your work life? Look no further! The Functional Consultant: CAR is responsible for the design, build/configure, test and deployment of SAP Point of Sale Data Transfer Audit functions and module solutions, as well as...

  • Network and Security Architect Team Lead

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    The above-mentioned senior position exists within the ICT Infrastructure and Client Service Department and is accountable for security and networks support within the Group. The successful incumbent should be able to address technical aspects and be able to perform security and network reviews and analyzing risks, and addressing contingency...

  • IT Services Delivery Manager/ Head of Managed

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    The purpose of the role: Main Responsibilities: - Plan, design and guide the support operations strategically and manage the client experience as it relates to the products and services that we offer - Own the Incident, Request, Change and Escalation processes, ensuring accurate reporting and pro-actively initiating service improvement activities when...

  • IT Service Desk Technician

    4 weeks ago

    Johannesburg North, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    IT Service Desk Technician - AA/EE - JHB North Minimum requirements: - Relevant IT qualification (required) - 3 Years’ Experience in customer service-related work environment - ITIL V4 Foundation Certified (preferred) - A+ and N+ Certified - Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP) - Platforms: Windows, Mac OS X,...

  • Lead Advisor Certified Energy Manager

    4 weeks ago

    Johannesburg, South Africa Four Point 0 Full time

    Lead Advisor Certified Energy Manager - 2024-03-04 - 2024-04-04 - Permanent - JHB000040 - Energy- Gauteng, JHB - Northern Suburbs - Energy advisory firm looking for a Certified Energy Manager/Auditor to join their team. - As the Lead Advisor within the energy advisory business, you will be pivotal in guiding clients towards achieving their sustainability...

  • IT Services Delivery Manager/ Head of Managed Services

    1 month ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    The IT Services Delivery Manager will take overall responsibility for the delivery of third and fourth line software support including the management of the full Software Development Lifecycle for support applications.Main Responsibilities:Plan, design and guide the support operations strategically and manage the client experience as it relates to the...

  • SAP Functional Consultant

    3 weeks ago

    Johannesburg, Gauteng, South Africa SabenzaIT Full time

    One of the biggest retail giants in South Africa has an exciting new venture for an experienced SAP SD Consultant. Are you looking for the stability of a permanent role with the benefits of perks ? This opportunity is based in Sandton with a good work life balance via the hybrid model. Key Skills:Functional knowledge of SAP SD (Pricing, ATP, Credit...

  • Head Service Manager

    3 weeks ago

    Johannesburg, South Africa Network Recruitment Full time

    Job & Company Description: A continuously growing company within the Banking industry is looking for a Head Service Manager who can; but not limited to; develop support service management, develop new ITSM tool requirements and ensuring Capacity Management Plans and Capacity Monitoring are in place, and also ensure that operational recoverability and...

  • Head Service Manager

    2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Job & Company Description:A continuously growing company within the Banking industry is looking for a Head Service Manager who can; but not limited to; develop support service management, develop new ITSM tool requirements and ensuring Capacity Management Plans and Capacity Monitoring are in place, and also ensure that operational recoverability and Disaster...

  • Head Service Manager

    2 weeks ago

    Johannesburg, South Africa Network Recruitment Full time

    Job & Company Description:A continuously growing company within the Banking industry is looking for a Head Service Manager who can; but not limited to; develop support service management, develop new ITSM tool requirements and ensuring Capacity Management Plans and Capacity Monitoring are in place, and also ensure that operational recoverability and...

  • Portuguese Speaking IT Remote Support Engineer

    1 week ago

    Johannesburg, South Africa Disruptive IT Full time

    We are currently looking for 1 x Portuguese Speaking IT Remote Support Engineer to be based on a remote support desk.This is a 6 month fixed term contract.R20 000 per monthAll candidates must have the below minimum qualifications.A+ & N+MCSE (Advantage)ITIL `(Advantage)Previous experience of a service desk environment.ITSM or service now experience is an...

  • Portuguese Speaking IT Remote Support Engineer

    1 week ago

    Johannesburg, South Africa Disruptive IT Full time

    We are currently looking for 1 x Portuguese Speaking IT Remote Support Engineer to be based on a remote support desk. This is a 6 month fixed term contract. R20 000 per month All candidates must have the below minimum qualifications. A+ & N+ MCSE (Advantage) ITIL `(Advantage) Previous experience of a service desk environment. ITSM or service now...

  • Senior SAP Functional Consultant: Material

    1 month ago

    Johannesburg, South Africa H2R Full time

    Gauteng, JHB - Northern Suburbs - Market related - Market related Monthly Cost To Company (Market related) A large FMCG company has a ** Permanent Vacancy** for a **Functional Consultant - Material Management.** The Functional Consultant: MM is responsible for configuring and testing SAP Material Management functions and module solutions, as well as...

  • Senior IT Security Specialist

    4 weeks ago

    Johannesburg, South Africa Six Sense Consulting Full time

    **Qualifications and Experience**: - A relevant diploma/degree in Information Communication Technology Relevant IT security certifications (CompTIA Security+, CISCO certified, Fortinet certified, CISSP, ITIL, COBIT, etc.) - More than 6 years of Information and Technology security experience with advanced knowledge of the following technology environments:...

  • Senior SAP Functional Consultant: Fico

    1 month ago

    Johannesburg, South Africa H2R Full time

    Gauteng, JHB - Northern Suburbs - Market related - Market related Monthly Cost To Company (Market related) Our client, a large FMCG Company, has a **PERMANENT** vacancy for a **FUNCTIONAL CONSULTANT : FICO** who will be responsible for configuring and testing SAP and other 3rd party FICO functions and module solutions, as well as troubleshooting and...

  • Senior SAP Functional Consultant: Sales

    1 month ago

    Johannesburg, South Africa H2R Full time

    Gauteng, JHB - Northern Suburbs - Market related - Market related Monthly Cost To Company (Market related) Our client, a large FMCG company, has a **PERMANENT** vacancy for a **Functional Consultant : Sales and Distribution** who will be responsible for configuring and testing SAP Sales and Distribution functions and module solutions, as well as...

  • Global Service Desk Technicians

    1 month ago

    Johannesburg, South Africa ICTEngage Full time

    Job DescriptionWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills,...