Chief Operations Officer

2 weeks ago

Durban, South Africa Talksure Full time

**MAIN PURPOSE OF THE ROLE**

GBS Support Services (Pty) Ltd provides support services (circa 200 headcount) to Talksure and Cubix, with circa 1000 agent strong fast paced, growing, registered financial services provider offering insurance and non-insurance products to the South African market. We are looking for a Chief Operations Officer. As an Executive Committee Member, you will be responsible for Operations, Facilities and Marketing and People. Your visionary leadership and ability to inspire and develop Talksure's talent and organisational culture will drive the business agenda and develop departmental strategies to best support service delivery.

You will have direct input into the effective execution and delivery of Operations Shared Services, aligning them to the achievement of required performance standards to achieve strategic goals.

**DUTIES AND RESPONSIBILITIES**
- Effectively lead, manage, and develop team members and colleagues, helping to align the organisation to achieve its strategic objectives.
- Build and maintain professional, trusting relationships with key partners, clients, colleagues, and internal customers to deliver and exceed targets.
- Lead and direct the execution of Group strategic projects and support effective and efficient operations across the business:

- direct and manage Talksure Group critical initiatives portfolio on behalf of the CEO
- oversee successful project delivery via a strong PMO and sound project management approach, ensuring effective operational risk management, including support for new product and service campaigns (proof of concept)
- analyse internal operations and processes and identify areas for process improvement.
- Lead and direct the Facilities team to deliver a world-class work environment:

- optimise facilities management, joining strategy and workforce planning with facilities plans to optimise costs and use of space
- ensure efficient and cost-effective canteen operations for staff meals
- oversee building and staff physical security as well as power and utilities resilience
- ensure compliance with Health & Safety regulations and protocols
- plan an effective business continuity plan
- collaborate with the CEO to set and drive organisational vision
- translate strategy into actionable steps for growth, implementing organisation wide goal setting, performance management and annual operations planning
- Build an organisational culture that drives productivity in an inclusive environment that encourages growth and the achievement of goals
- Support and work with the Group Chief People Officer to ensure effective recruiting, onboarding, professional development, performance management and retention
- Ensure compliance with national legislation and regulations
- Contribute to the management of budgets and expenses to ensure the business achieves targets for growth and profitability

Demonstrate high standards of personal performance, ethics and integrity with the ability to incorporate the opinions, needs and feedback of others while staying true to personal and organisational values.

Display energy, accountability, and commitment in everything.

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Tertiary degree required
- 5+ years' experience in an executive / similar role within the financial services / insurance sector / call centre environment with knowledge across a range of disciplines, including operations, sales, technology, facilities management, people, and compliance.
- Microsoft Suite proficiency required
- Highly numerate
- Demonstrable ability to lead and manage teams and people effectively

**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Analysis and Problem solving
- Accountability and commitment
- Integrity
- Advanced business planning and organising
- Relationship building
- Process and project management
- Communication
- Energetic
- Excellence orientation
- Influencing and negotiation
- Self - management and stress management
- Initiative
- Critical thinker
- Innovative and creative
- Attention to detail
- Results orientation
- Resilience
- Solid grasp of data analysis and performance metrics
- Ability to diagnose problems quickly and foresee potential issues

Working Hours: Mon-Friday-08h00-17h00. Some flexibility for hybrid / remote work, depending on business requirements

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