General Manager
1 week ago
Kendrick Recruitment are currently seeking an experienced and competent General Manager to oversee the ongoing creation of life enriching experiences at a Luxury Lodge in the Sabi Sands.
KEY FOCUS AREAS
General Management
- To meet with the General Manager of Operations monthly or as required and update on property operations.
- To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
- To have monthly one on one meetings with all managers and HODs reporting directly.
- To assist if any of the management positions are vacant.
- To assist in achieving the best procurement agreements for the property.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
Development & Staff Management
- To earmark and develop individuals who show potential to grow into higher positions at the property.
- To implement training.
- To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
- To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
Community
- Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.
REQUIREMENTS QUALIFICATIONS AND SKILLS
- 3 - 5 years minimum management Experience in operation of similar size and complexity within a wildlife setting.
- F&B Background advantageous
- Sound knowledge of MS Office Suite.
- Valid Code 08 drivers license and own reliable transport essential.
- Unrelenting attention to detail and high standards, excellent hygiene principles
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer.
- Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
- Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
- Aware, disciplined, consistent, compassionate, respectable, good communication.
- Passionate about sustainable tourism and conservation.
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