Datacenter- Logistics Technician

2 weeks ago

Cape Town, South Africa Microsoft Full time

**Business Function Overview**:
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Inventory & Asset Technician (DIAT).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action #COICareers

**Responsibilities**:
**As a successful Inventory & Asset Technician, your success is measured by**:
**_Responsibilities_**

**_ Safety Practices_**
- Complies with security and data management policies.
- Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.

**_Tactical Shift Management_**
- Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
- Seeks guidance from management before proceeding with the next step of a process.

**_ Inbound and Outbound Logistics_**
- Performs data entry to document inbound and outbound packages. Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
- Ensures accurate documentation of incoming and outgoing deliveries as well as records.

**_ Customer Service_**
- Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
- Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
- Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus.

**_Inventory Management_**
- Develops working knowledge of stock control and inventory management practices and procedures.
- Performs cycle audits and data corrections to ensure all inventory controls are met.
- Helps reconcile inventory discrepancies and report discrepancies.
- Ensures detailed physical inventory tracking and staging.

**_ Warranty Process Management_**
- Engages supplier to initiate warranty claim when automation is not available and processes the orders.
- Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
- Follows all Service Level Agreements (SLAs) related to RMA warranty process.

**_ Data Bearing Device (DBD) Destruction_**
- Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.

**_Procurement_**
- Notifies management about ordering stock shortages. Escalates any issues to management.

**_ Operational Excellence_**
- Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery.

**_ Other_**
- Embody our culture and values

**Qualifications**:
** Required Qualifications**:

- High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field
- OR equivalent experience.

While not required, we also look for the following
** Preferred Qualifications**:

- 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
- OR equivalent experience.

**_ Background Check Requirements:_**

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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