Service Line Manager: Messaging

4 weeks ago


Bellville, South Africa Sanlam Full time

Who are we?
Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam. What will you do?

**The Service Line Manager**: Messaging will form part of the End User Platform Services (EUPS) team, consisting of an End User Device Management division and a Collaboration Division. In this role, you will be responsible for the Strategy, Governance, User Experience, Administrative and Support processes for Messaging Services. What will make you successful in this role?
You will own, implement and drive the ongoing adoption and optimization of the Exchange Online, in support of the Sanlam Digital Experience at Work strategic theme.
You will own and maintain Exchange Platform, both Online and On-prem, including Policies, Principles, Standards, Processes and Procedures and Guidelines for all the relevant messaging products deployed within Sanlam.
You will own and manage the overall budget, expenses and recovery models for the related messaging products, including the Exchange Services/Security budgets and more, working closely with the Commercial manager and financial divisions within SGT.
You will be responsible to optimize administrative and support processes, automate requests and implement preventative maintenance processes, to ensure optimized performance and usage for all Sanlam staff. You will work closely with the SGT End User Support and Service Management teams, as well as supporting vendors, to align processes and ensure appropriate training and awareness programs are implemented.
You will drive ongoing migration from remaining On-premise infrastructure to cloud-based services. Qualification and Experience

**Qualifications**:
Relevant IT degree or diploma
Relevant Microsoft certifications
ITIL certification will be advantageous
Experience
A minimum of 5 years Microsoft Exchange Experience
A minimum of 5 years Microsoft Office 365 Experience
Understanding and experience with Exchange Platform.
Understanding and experience of End User Collaboration trends
Understanding of Microsoft License models and features related to Exchange
Create and maintain 3y technical roadmap for Messaging environment in alignment with budget and business requirements
Working with multiple business units and/or clients, understanding and setting priorities.
Rationalization and standardization of vendors and products.
Reporting and management of operational risks relevant to your area of responsibility.
Translating IT concepts into business terms and vice versa
Ability to constructively interact with technical and non-technical parties and vendors
Presentation and communication skills Personal Attributes Organisational savvy - Contributing through others Decision quality - Contributing through others Plans and aligns - Contributing through others Optimises work processes - Contributing through others Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.



  • Bellville, South Africa Job Crystal Full time

    **Senior Second Line Analyst - Messaging** Employment Type: Permanent **Salary**: Market related Location: Bellville, Western Cape, South Africa Industries: Computer Services **SPECIFICATION** **ROLES & RESPONSIBILITIES**: - Supporting customers’ messaging and collaboration environments remotely from Cape Town - Incident investigation and resolution...


  • Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • First Line Manager

    4 days ago


    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • First Line Manager

    6 days ago


    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • First Line Manager

    2 days ago


    Bellville, South Africa Sanlam Full time

    **Career Opportunity.** - Santam’s Operation’s department has an exciting new role and position available for a Team Manager who will be based in the Service Centre team in **Bellville**. - The Team Manager will apart from managing a team of insurance consultants also manage the Brokers experience by providing a dedicated service for high value requests...


  • Bellville, South Africa Job Crystal Full time

    Day to Day Duties - As an employee, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities. - Always meet customer expectations - Communication internally and to customer should be on time. - Reflected in work logs. - Time management: - Lunch & breaks = 1 hour daily in total - Proof of consultation...


  • Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...


  • Bellville, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...


  • Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...


  • Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Pack Line Manager

    3 days ago


    Bellville South, South Africa Vine Full time

    Our client in Piketberg is looking to appoint a Pack line Manager for their Citrus and Table Grapes Packhouse. **Requirement**: Grade 12 with relevant qualifications 5 Years' experience in a similar role Willing to work irregular hours Willing to relocate **The Following will count in your favour**: Background in Fruit Packing (citrus or/and table...


  • Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...


  • Bellville, South Africa Watershed Consulting Full time

    **Job Description**: Our client has a Head of Technical Marketing and Underwriting Communications role available. This role and will report directly to the Chief Underwriting Officer, within the Broker Solutions Division. Showcase the key selling and unique features of the Broker Solutions in a manner that improves sales and profitable growth. To assist...


  • Bellville, South Africa Progressive IT Resourcing Full time

    **What will you do?** Company Broker Solutions has a Head Technical Marketing and Underwriting Communications role available. The role reports to the Chief Underwriting Officer, Company Broker Solutions. **What will make you successful in this role?** To showcase the key selling and unique features of Company Broker Solutions in a manner that improves...


  • Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides...

  • Personal Lines Rating

    3 weeks ago


    Bellville, South Africa Santam Full time

    What will you do? This position, based at Santam’s Head Office (Bellville), calls for a commercially minded individual to develop analytical insights and implement appropriate rating and underwriting interventions across all distribution channels to ensure delivery of the Personal Lines profit and growth targets. What will make you successful in this...


  • Bellville, South Africa CX-International Full time

    **Purpose of the Role** Reporting to the Head of IT and working closely with Service Desk Lead and Technical Support Manager you will provide effective IT technical support to Cape Town and UK sites. Working within established processes and guidelines you will deliver support remotely and face to face to all end users with SLA targets. Ensuring excellent...


  • Bellville, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...