Social Media Coordinator

1 week ago


Nelspruit, South Africa Herotel Full time

Applications are invited for the **Social Media Coordinator** position to be based in **Nelspruit.**

**PURPOSE OF THE ROLE**: The Social Media Coordinator engages with customers on social media and assist with Event Management, primarily in the Northern Region of Herotel.

**Key Performance Areas would include, but are not limited to**:

- Online Community Management, including distributing and / or responding to customer queries on Facebook, Twitter, Hello Peter, Google Reviews, and similar platforms within 2-3 hours.
- Publishing of local content across all social media channels.
- Setting up and running weekly or monthly customer engagement reports for Management.
- Assisting the Regional Marketing Coordinator with activations, events, and local sponsorships between Mondays - Saturdays. Travelling will be required.
- 1 - 2 years online community management experience.
- Customer service skills.
- Ability to work quickly and under pressure.
- Problem-solving skills.
- Time management skills.
- Self-motivated individual that can work alone or as part of a team with limited supervision.

**Education Requirements**:

- Bachelor's Degree in Marketing or any related field would be beneficial

**_PLEASE NOTE:_



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