Butler - Leeu Estates

5 months ago

Franschhoek, South Africa HotelJobs.co.za Full time

The Leeu Collection is known for sophisticated escaps and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career opportunities to positive, vibrant and energetic individuals.

Efficiency, attention to detail, and the ability to collaborate across departments will result in success within this role.

**Inherent Requirements**:

- Degree or diploma in Hospitality
- Valid driver’s license
- Ability to work shifts and be flexible in other departments
- Exceptional attention to detail
- Ability to anticipate guests needs and exceed guests’ expectations
- Enthusiastic and passionate about guests, their needs and preferences

**Experience and Skills**:

- Experience in a 5 star luxury hotel environment
- Excellent knowledge of Franschhoek area and surrounds
- Excellent interpersonal skills to be able to interact with all guests
- Excellent communication skills in English, both written and verbal
- Excellent knowledge of food and beverage
- Excellent general knowledge re news, general affairs, etc.
- Excellent track record in housekeeping, food and beverage, as well as butler duties
- Proven track record in hospitality management, especially dealing with guests
- Ability to be always courteous, calm under pressure and putting guests first

**Main Responsibilities**:

- Main contact with guests and hotel while guests staying at the hotel
- Meeting and exceeding guests’ expectations, from arrival to departure in all areas of their stay
- Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly
- Thinking out of the box to make guests’ stay exceptional
- Upselling of other Leeu Collection facilities and services including our affiliates
- Adhere to and maintain Health and Safety standards

Interested applicants are invited to forward their most recent updated CV with contactable references and motivation letter to apply.

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