IT Training Consultant

2 weeks ago


Sandton, South Africa CHC Consulting Full time

PLEASE NOTE THE SUCCESSFUL CANDIDATE MUST BE FLUENT IN **ENGLISH, TSONGA AND VENDA.**

Training Design and Delivery:

- Conduct an in-depth needs analysis to gain an understanding of the client’s business operation to accurately identify the client’s requirements.
- The design and development of quality training material that close the client’s needs gap to ensure that the content and delivery reflect the appropriate outcomes to meet the client’s requirements.
- The professional planning and delivery of appropriate, professional training interventions facilitated to address the client’s skills gaps.
- The effective evaluation of training delivered to assess the degree to which the client’s skills gap have been addressed, and detailed record keeping of training initiatives.
- Keeping abreast with changes and updates to company's product and services; and of training methodologies.
- Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery.

Customer Telephonic Support
- Provide a timely response to all Client Support Incidents (CSI) and alerts.
- Ensure all CSI are logged on the relevant system with full detail.
- Perform basic root cause analysis through unpacking CSI’s logged and systems testing.
- Effectively refer CSI’s to the relevant technical team with, all the relevant detail so that the client does not have to repeat themselves.
- Document all remedial actions taken in accordance with the service level agreement (SLA).
- Notify clients of issues identified and remediation status on a continuous basis until the incident is closed out.
- Communicate and support clients on the software development changes made to products.

Qualifications and Skills:

- Relevant qualification would be an advantage - Training, IT.
- Proficiency in Microsoft Office, with an aptitude to learn new software and systems.
- Grade 12.
- Proficient in the English language.
- Good command of Tsonga and Venda is essential.

**Job Type**: Permanent

**Salary**: R20,000.00 - R25,000.00 per month



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