Service Supervisor

5* Lodge in the Sabi Sands are is looking for an experienced Service Supervisor is to supervise service according to the service standards and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations. They are to follow procedures to maintain responsibility for service, sales, expenses and profit goals as directed and as outlined in the beverage departments operating plans and budgets, whilst promoting the company goals of guest service and satisfaction, team work, reporting requirements and financial performance.
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate guest complaints where required.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
- Maintain par levels for crockery, cutlery, and glassware.
- Review beverage menus and analyze recipes to determine labour and overhead costs and assign prices to menu items.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.
- Ensure all guest information available is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
- Ensure all guest complaints are reported to your Head of Department/Management immediately.

**Requirements**:

- Sound knowledge of the highest level of F&B customer service in a luxury environment min 10 years.
- Sound knowledge of local, regional and international wines, and other beverages.
- Sound knowledge of food and cooking methods, product and supply.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Excellent attention to detail with excellent hygiene principles.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer