End User Computing

3 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:15443**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:Head Office**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
We're looking for a **EUC Architect** to be part of our Client Service Operations team to scan the EUC environment, identify opportunities to improve the service from availability, performance and resilience perspective. The role is critical in ensuring optimal financial costing in the EUC environment.

With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.

TFG’s IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service.
- **The key Performance Areas of this role will be as follows***:

- Design solutions and the point person to ensure that the solutions are delivered.
- Designing, enhancing and implementing the End User Computer platform and infrastructure to support the requirements of the business
- Ensuring the correct license SKU’s are used as well as the current and future forecast for these SKU’s.
- Ensuring alignment of the overall IT architecture landscape
- Building relationships with key vendors regarding vendor hardware discussions in the environment with Dell, Apple, HP, Lenovo as well as the increasing tablet environment.
- Provide roadmaps for all EUC related technologies and solutions such as Microsoft Windows (and migration paths to higher versions), Microsoft SCCM, JAMF (Apple distribution solution), Microsoft Defender, browsers (Edge, Chrome etc)
- Software solutions in the environment such as AIIM, Decision etc.
- Providing expert support to business counterparts and operations, as required by assisting the EUC team during complex issues as well as assisting in resolving problems.
- A mentor to the EUC Team assisting them with guidance and assisting in their technical growth.

**Requirements**:

- A minimum 10 years of experience in the IT industry, with at least 5 years at an Architect level.
- Relevant experience as a EUC Architect at a similarly sized organisation and will have successfully led the delivery of a transformed EUC service provision.
- Experience operating & supporting EUC technologies in a large, multi-national enterprise
- Architectural knowledge and experience with creating High Level Designs
- Experience designing EUC solutions in a multi-platform environment
- Experience working in a hybrid infrastructure environment

**Competencies and behaviours for success**:

- Ability to identify and solve complex problems.
- Ability to make decisions and develop solutions
- Strong conflict management skills
- Able to communicate ideas, solutions, and designs effectively to both technical and nontechnical audiences
- Able to translate user and business requirements into technical solutions
- A focus on delivering results and meeting customer expectations
- Proven ability to influence decision makers and implement change
- High resilience and agility with the ability to work well under pressure
- High emotional intelligence and experience in working with diverse teams and individuals
- Ability to drive change, persuade and influence

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