Telephonist

POSITION OFFERED BIBC TELEPHONIST

Reporting to the Facilities Administrator of the BIBC, this position requires an individual who is assertive, self-disciplined, organized; demonstrates excellent communication skills; can demonstrate computer and telephone skills; and; has an understanding of the importance of effective teamwork and understands the importance of confidentiality.

DURATION Permanent (on successful completion of 3-month probation)

BASIC SALARY BAND Package offered will be based on TCOE, and factors such as experience will be taken into consideration.

STARTING DATE As soon as possible

CLOSING DATE APPLICATIONS 06 September 2024

Reference: TELE2024

Please ensure you provide an updated CV and certified qualifications. Applications will not be considered if these documents are not submitted.

MINIMUM REQUIREMENTS

**Grade 12**

Computer Literate and proficient in Microsoft office.

**Minimum of 1 year experience in customer service environment.**

The ability to write and speak fluently in at least two of the languages spoken predominantly in the Western Cape including isi-Xhosa.

**Excellent verbal and written communication skills.**

O YOUR ADVANTAGE WILL BE:
**Ability to speak Afrikaans fluently.**

Relevant qualification.

DUTIES

to receive and redirect telephone calls to the appropriate department and teams in an efficient and friendly manner.

To maintain a helpful and confident manner when dealing with service users, visitors and staff in order to promote a caring and professional image of the BIBC

To assist clients with enquiries over the telephone.

To accurately record any messages taken and forward to appropriate person/department. To have good interpersonal skills and be able to communicate with all levels of staff, service users and visitors.

Administrative support

**Job Types**: Full-time, Permanent

Application Deadline: 2024/09/06