Reservations Supervisor

6 months ago

Victoria amp Alfred Waterfront, South Africa HotelJobs.co.za Full time

Hotel Group based in the V&A Waterfront is looking for a Reservations Supervisor

The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance the reservations department by ensuring that our properties, guests and agents come first and that the team are always supported. To ensure that departmental policies procedures are adhered to. To support the Group Reservations Manager in all aspects in maximizing the efficiency, standards and professionalism of the Reservations Department.

**Requirements**:

- Grade 12
- Formal qualifications
- At least 2 - 5 years’ experience in central reservations, preferably in a supervisory capacity
- Quality focussed
- A positive and professional attitude
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organisational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving
- Have excellent communication skills to communicate with the customers, colleagues and team members.
- Leadership to know how to manage the reservation team.
- Organization skills

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