Dutch Team Leader

4 months ago


Cape Town, South Africa Teleperformance South Africa Full time

_**NB: Must be able to communicate proficiently in Dutch**_

**Job Overview**

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

**Main Responsibilities (but not limited to)**
- You should begin your day by evaluating the prior day/week/month performance reports
- Ensuring any agents with performance issues have been followed up with and tracked.
- Daily meetings with my team, ensuring Team understand daily & trended actual results versus the goals identifying agent outliers
- Establishing priorities for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day as required to make real time adjustments based on the day’s performance throughout the shift.
- Utilizing time on a daily basis to facilitate Agent development while maintaining the “80/20” rule.
- By observing agents you’ll identify and nurture their strengths and weaknesses which in turn creates an effective and sustainable team. You’ll ensure all key performance indicators are consistently met and exceeded.
- You actively develop your agents through talent management, monthly 1-2-1’s, Quarterly Reviews and personal development plans.

**Skills & Attributes**
- Customer service skilled
- Analytical Thinking, Coaching, Communication, Continuous Learning, Customer Focus, Information Monitoring, Planning & Organizing, Ability to work under Pressure
- Team leadership and people development
- Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives
- Good project management skills and experience
- Ability to deep dive/analyze customer related data and draw conclusions leading to improvement initiative recommendations
- Superior judgment, diplomacy and tact
- Demonstrated ability to drive process changes and improvements
- Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners).
- Goal driven, target orientated, able to step back and look at the bigger picture.
- Experience in writing documentation and standard operating procedures
- Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint.
- Professional approach to working with colleagues at all levels - Team Leads, Team Managers, Remote Mentors, Training Team, Support Service Teams and Global CS Teams
- Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills.
- Motivated to work on own initiative.
- Excellent interpersonal and communication skills.
- Proven ability to make and implement decisions.
- Proven ability to influence change at all levels as appropriate.
- Accuracy and Variances
- Attendance and Adherence

**Qualifications and Experience**
- Must be able to communicate proficiently in Dutch
- Matric/ Equivalent (Essential)
- Leadership experience within BPO 1 year +(Essential)
- Customer Service experience (Essential)
- management qualifications (Advantage)
- BPO background (Essential)

**Job Types**: Full-time, Permanent

Pay: Up to R45 000,00 per month

Application Question(s):

- Are you able to communicate proficiently in Dutch?



  • Cape Town, South Africa Initiate International Full time

    A company that’s home to three of the most exciting brands in the sports and gaming industries have an AMAZING career opportunity for a **Dutch speaking Team Leader** to join their team in **Cape Town, South Africa**. This is a truly exciting time to consider joining their team as they are offering the chance to work in the heart of the sport industry as...


  • Cape Town, South Africa Recruit 4 Languages Full time

    We have an exciting career opportunity for a Dutch speaking Helpdesk Consultant to join a highly-reputable company with constant growth in the international market at their offices in Cape Town, South Africa. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. If you’re looking to work for...


  • Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Start date: Jan/Feb 2025 Shifts: Mon to Fri - 9am to 7pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based at 10 offices located around the world: New...


  • Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Description:At Jai Search Consultancy, we are seeking a highly skilled Dutch-speaking customer service specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in the Dutch language.About the Role:This is an exciting opportunity for a motivated and customer-focused...


  • Cape Town, South Africa ARC Business Process Outsourcing Full time

    Are you ready to dive into a new career adventure? Your journey starts right here! We're on the lookout for dynamic and motivated **Dutch-speaking Customer Service Agents **to join our Somerset-based contact centre. It's a short and sweet two and a half months on a fixed-term contract located in the scenic Helderberg Area. We're not just a company; we're a...

  • Dutch Quality Analyst

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    _**NB: Must be able to communicate proficiently in Dutch**_ **Role Overview**: **Competencies & Skills Required** - No outstanding performance management - Solid understanding of how Quality can influence achievement of business objectives - Have an excellent command of the English language - Strong motivational skills to develop people’s attitudes and...


  • Cape Town, South Africa Language Recruiters Full time

    Language Recruiters is a leading specialist recruitment consultancy for foreign language speakers in South Africa. We are looking for a **Dutch speaking Freelance Talent Acquisition Consultant** to join our team on a commission-only basis. This **job** is ideal for a self-motivated individual who has experience in bulk **recruitment** and can work...


  • Cape Town, South Africa Outsource-x Full time

    Join Our Team as a German/Dutch/ Italian Agent! Are you ready to embark on a career adventure like no other? Look no further! We're on the lookout for passionate and motivated German/Dutch/ Italian-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area. Why Choose Us? - We're a Somerset-based contact center with...


  • Cape Town, South Africa Recruit 4 Languages Full time

    A diverse and exciting employer, dedicated to providing career-defining opportunities to all their employees has an exciting job opportunity for a Dutch speaking Customer Engagement Associate to join their team in Cape Town, South Africa. This company offers an amazing compensation package, career growth, and a solid business background with more than a...


  • Cape Town, South Africa Initiate International Full time

    A company that manages a wide range of Outsourcing functions have an exciting career opportunity for a **Dutch speaking Customer Service Representative** to join their team in **Cape Town, South Africa**. This is an amazing **job** opportunity for a **Dutch** speaker looking to broaden their horizons, work for an exciting company and fall in love with their...


  • Cape Town, South Africa Language Recruiters Full time

    Looking for a **job** that will let you flex your **Dutch **language skills while helping people with their IT issues? Look no further! One of the world’s largest IT firms is seeking a talented **Dutch speaking Service Desk Agent** to join their team in **Cape Town, South Africa**. If you’re ready to put your language skills to work and join a dynamic...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Dutch Speaking Customer Service Advisor** Do you speak Dutch? Do you love helping people solve problems? Then we have the opportunity fo you! Our Client is a global BPO provider, specialising in technical consultancy, business process management and customer experience across a range of digital, social and traditional voice channels. With its global...


  • Cape Town, South Africa SA COMMERCIAL Full time

    Sales Dutch Support Agent We are looking for Dutch** Native Speakers **with relevant experience as a Telesales agent having commercial conversations (retention & up/cross sales calls) selling to Dutch telecom customers and prospects in a B2C environment. **Key Responsibilities**: - Conduct inbound & outbound sales calls to existing customers and save them...


  • Cape Town, South Africa Teleperformance South Africa Full time

    _**NB: Must be able to communicate proficiently in Dutch**_ **Role Overview**: Due to the growing demand for optimal service, we are urgently looking for Contact Center Agents for our Service Contact Center. In this role, you will be the first point of contact for consumers with questions about our household appliances, repairs, complaints, and associated...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Dutch Speaking Customer Service Consultant (iGaming)** Our client is a global technology and e-commerce leader with over 20 years worth of experience in the business. From our state-of-the-art offices situated in Cape Town, London and Lisbon, they manage and support operations, tech development, and customer service for a large international online gaming...

  • Claims Administrator

    9 months ago


    Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    **ob description** - Working in the (Dutch) customer services department no shifts! - Recording, handling and following up clients’ claims concerning their insurance - Identifying and processing claims using procedures that have been put in place - Evaluating damages according to insurer’s guidelines as well as directly with the client in as far as...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Dutch Speaking Luxury Travel Consultant (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Dutch Speaking Luxury Travel Specialist (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...


  • Cape Town, South Africa Language Recruiters Full time

    Are you ready for the adventure of a lifetime? Join a leading travel company as a **Dutch speaking Customer Assistance Consultant** at their offices **in Cape Town, South Africa** and help turn their customer’s travel dreams into reality! Not only will you get to assist in planning incredible vacations, but you’ll also get to enjoy some amazing perks. If...


  • Cape Town, South Africa Initiate International Full time

    We have an exciting **job** opportunity for a **Dutch speaking Sales Development Representative** to join an international super-fast growing tech company at their offices in **Cape Town, South Africa**. This company are revolutionising hoteliers around the globe, and have been awarded the world’s best Hotel Management System for 2 years in a row. If...