Member Journey Specialist

2 weeks ago

Johannesburg, South Africa Affirmative Portfolios Full time

**Sales / Marketing / Communications**
**Johannesburg - Gauteng**
***:
**MEMBER JOURNEY SPECIALIST**

**MAIN PURPOSE OF THE ROLE**:
The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on defined ‘moments of truth’

**DUTIES**:
Member segmentation and enhance the member experience

Develop communication material for each segmented member group across onboarding, significant life events, pre and post retirement

Track member experience and market data to gain insight, and ensure quality control and continually improve processes

Stakeholder management

**TECHNICAL COMPETENCY REQUIREMENTS**

Adept with collecting and analysing customer data

Knowledge of Customer Experience (CX) strategies and platforms

Insight into pension fund industry and member requirements

Understanding of integrated communications and marketing strategies

Strong Project management skills

Excellent writing skills

Proficient in MS office and related packages as well as CX and CRM software

Research ability

**REQUIRED MINIMUM EDUCATION/TRAINING**

Bachelor’s Degree in marketing, communications, advertising, business management, or in a related field preferred.

**REQUIRED MINIMUM WORK EXPERIENCE**

At least 6 years’ professional experience in CX platforms and solutions in a financial services environment. Pension fund experience advantageous

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