Service Advisor

2 weeks ago

Pretoria, South Africa Bonafide Human Capital (Pty) Ltd Full time

Our well known luxury dealer client based in Pretoria is looking to employ an EE customer driven Service Advisor.

Must have Luxury Brand experience.

Salary 18k - 20k, plus benefits depending on experience.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

**Position Overview**:
**Specific Role Responsibilities**:
**The responsibilities of a Service Advisor include the following tasks**:

- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.

**Qualifications and Experience**:
**Minimum Qualifications and Experience needed**:

- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.

**Skills and Personal Attributes**:
**Minimum requirements**:

- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling - not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated

**Job Type**: Permanent

**Salary**: From R18,000.00 per month

**Experience**:

- Service Advisor in Luxury Brand: 3 years (required)

  • Service Advisor

    4 weeks ago

    Pretoria, South Africa SydSen Recruit Full time

    Dealership Service Advisor - Pretoria East - Our client based in **Pretoria East** is looking for an experienced **Dealership Service Advisor** to join their team. **Requirements**: - Automotive Dealership experience - Excellent communication skills - Matric Certificate - Drivers license is essential! - Evolve experience - Strong administration skills,...

  • Service Advisor

    4 weeks ago

    Pretoria, South Africa SydSen Recruit Full time

    Service Advisor - Pretoria East - Gauteng Our automotive dealership client based in **Pretoria East** is looking for a** Service Advisor** to join their service department team. **Requirements**: - Matric - Drivers license - Excellent communication skills - Energetic and driven - Outgoing and not scared for a challenge - Kerridge or Automate or Autoline...

  • Service Advisor

    6 days ago

    Pretoria, South Africa VDW Full time

    Experience with Warranty and Service Plans. - At least 2 years of Service Advisor experience in a franchised motor dealership. - Working knowledge of Automate, CMS, Evolve or similar. - The ability to upsell and meet workshop targets. - Must be able to work under pressure, whilst maintaining excellent customer service. - A stable work history. - Contactable...

  • Service Advisor

    4 weeks ago

    Pretoria North, South Africa GAP Consulting Full time

    Gauteng, Pretoria North - Motor Retail - Service Dept - Market Related | Negotiable - Job ref: GP021802/JO - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Dealer that requires the services of an experienced Dealership Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 3 years’ experience as...

  • Customer Service Advisor

    7 days ago

    Pretoria, South Africa Dimension Data Full time

    **Customer Service Advisor - Car Dealership** **Location: Centurion, Pretoria** **Criteria**: - Matric with Accounting - I.T knowledge and experience will be an advantage - Advanced MS Excel working knowledge and experience - **Experience in working in the Automotive Industry**: - **Literate on Evolve / Kerridge / Automate**: - **8 years service advisor...

  • Junior Service Advisor

    4 weeks ago

    Pretoria, South Africa Cora O'Neil Recruitment Agency Full time

    **Newlands, Pretoria East: JUNIOR SERVICE ADVISOR (AUTOMOTIVE)** **Minimum Requirements**: - Reliable and presentable - 1 to 3 years recent **experience as a service advisor** in automotive / motor service industry **a must** - Good communication and multi-tasking skills - Valid driver’s license **a must** - Must be willing to work Saturdays and...

  • Service Advisor

    4 weeks ago

    Pretoria, South Africa Max Recruitment Full time

    **Salary**: (Dependent on current salary and Exp) Location: Pretoria Minimum Requirements: - Grade 12 - Minimum Three [3] years’ Service Advisor Motor Industry Experience - Excellent references - Driver’s License - No Criminal Record - Excellent Communication skills Job Responsibilities: - Create outstanding confidence in the service offered by our...

  • Dealership Service Advisor

    7 days ago

    Pretoria North, South Africa GAP Consulting Full time

    Gauteng, Pretoria North - Motor Retail - Service Dept - R 11 000 - R 15 000 Monthly - Job ref: GP021321/JO - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Dealer that requires the services of a Dealership Service Advisor **Minimum Requirements**: - Must have a minimum of 2 years’ recent experience as a Service...

  • Truck Service Advisor

    3 weeks ago

    Pretoria, South Africa Gap Consulting Full time

    Minimum Requirements: Must have a minimum of 3 years recent experience as a Service Advisor in a Truck Dealership Particular brand experience will be an advantage (to be disclosed to shortlisted candidates only) Must have completed Grade 12 Contactable references Must be a South African Citizen Salary Structure: Basic Salary negotiable depending on...

  • Truck Service Advisor

    3 weeks ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    Minimum Requirements:Must have a minimum of 3 years recent experience as a Service Advisor in a Truck DealershipParticular brand experience will be an advantage (to be disclosed to shortlisted candidates only)Must have completed Grade 12Contactable referencesMust be a South African CitizenSalary Structure: Basic Salary negotiable depending on...

  • Dealership Service Advisor

    1 week ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    Minimum Requirements:Must have a minimum of 2 years experience as a Dealership Service AdvisorMust have a valid Drivers LicenceMust have completed Grade 12Evolve | BSI literacy a mustContactable referencesMust have the ability to work in a high pressurised environmentSalary Structure: Basic Salary of R 14 000 to R 16 000 based on...

  • Dealership Service Advisor

    1 week ago

    Pretoria, South Africa Gap Consulting Full time

    Minimum Requirements: Must have a minimum of 2 years experience as a Dealership Service Advisor Must have a valid Drivers Licence Must have completed Grade 12 Evolve | BSI literacy a must Contactable references Must have the ability to work in a high pressurised environment Salary Structure: Basic Salary of R 14 000 to R 16 000 based...

  • Dealership Service Advisor

    1 week ago

    Pretoria, South Africa Gap Consulting Full time

    Minimum Requirements:Must have a minimum of 2 years experience as a Dealership Service AdvisorMust have a valid Drivers LicenceMust have completed Grade 12Evolve | BSI literacy a mustContactable referencesMust have the ability to work in a high pressurised environmentSalary Structure: Basic Salary of R 14 000 to R 16 000 based on...

  • Service Advisor

    6 days ago

    Pretoria, South Africa Clicks Group Limited Full time

    Advert reference: click_012990 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Pretoria **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health...

  • Service Advisor

    3 days ago

    Pretoria, South Africa Clicks Group Limited Full time

    **Listing reference**: 016749**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Pretoria - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...

  • Service Advisor

    4 weeks ago

    Pretoria, South Africa Clicks Group Limited Full time

    Advert reference: click_013493 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Pretoria **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health...

  • Service Advisor

    4 weeks ago

    Pretoria, South Africa Clicks Group Limited Full time

    **Listing reference**: click_014881**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Pretoria - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products...

  • Service Advisor

    4 weeks ago

    Pretoria, South Africa Clicks Group Limited Full time

    **Listing reference**: 016332**Listing status**: Online- **Position summary** **Industry**:Pharmaceutical Sector - **Job category**:Retail Operations**Location**:Pretoria - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and helping people look and feel good?...

  • Service Advisor

    4 weeks ago

    Pretoria, South Africa Clicks Group Limited Full time

    **Listing reference**: click_015104**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Pretoria - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products...

  • Administrator: Service Advisor

    7 days ago

    Pretoria, South Africa Motus Corporation Full time

    **Nissan Menlyn Multifranchise **currently holds a vacancy for a Administrator: Service Advisor (Non-Technical). The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and...