IT Service Specialist: Disaster Recovery

4 days ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Bank

**Function**:Information Technology

**Date**:2 Mar 2024
- IT Service Specialist: Disaster Recovery

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating, not only to achieve financial success, but to ignite positive and meaningful change within our society.

**About Discovery Bank**
- We're the world's first behavioural bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, can change direction quickly when needed and / or love to dazzle your clients, Discovery Bank has a job where you can be yourself and your best in an environment that is safe and nurturing.

**Job Purpose**
- The Service Specialist for IT disaster recovery, capacity and reporting role is to provide assurance for the service continuity and capacity of Discovery Bank’s IT infrastructure. This involves formulating and maintaining the policies procedures and practices for disaster recovery and capacity management and performing the necessary configuration and data collection, analysis, verification, and modelling to ensure continuity and performance of Bank systems in line with applicable policies. The role specifically includes maintenance of disaster recovery plans and scheduling and facilitation of disaster recovery and resilience testing and execution in the event of a declared disaster.

**Areas of responsibility may include but are not limited to**
- Process**IT Disaster Recovery**
- Develop, maintain, and enhance disaster recovery plans.
- Manage the introduction of new infrastructure and systems in line with recoverability design standards.
- Schedule and facilitate disaster recovery and component resilience testing.
- Report test results and track remedial activities.

**Capacity management**
- Develop, maintain, and enhance the procedures for capacity management of key technologies (storage, network, processor, memory etc.)
- Manage the routine aggregation of system performance and capacity-related data feeds.
- Model and forecast capacity demand.
- Facilitation of tracking of business system and project-related capacity demands.
- Provide actionable analysis and data to internal support groups.

**Operational and governance reporting**
- Develop, maintain, and enhance the procedures for the required reporting obligation into mandated governance forums. [and producing the reports]
- Collate, transform, aggregate and store data from relevant sources to produce history reporting with forecast and trending of key performance metrics. This extends to all key metrics for IT Infrastructure.

**Leadership and teamwork**
- Work with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
- Facilitate and guide activities involving cross-functional teams to achieve outputs and objectives.
- Provide periodic reports on performance against plan & progress on medium-term initiatives & use to realign operating plan and objectives appropriately.
- Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans.
- Continuously identify areas of improvement that will enhance efficiency.
- GOVERNANCE- Ensure the consolidation of the risk profile for the area of accountability, manage critical risks, and provide timely reporting and feedback.
- PEOPLE- Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
- CLIENT- Define and influence relationships made with internal and external stakeholders.
- Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.

**Personal Attributes and Skills**
- Strong knowledge of IT Infrastructure technologies with specific knowledge of techniques and practices for infrastructure and system resilience, continuity, and recovery.
- Strong knowledge and interpretation of IT capacity and performance metrics, collection, and aggregation.
- Data analysis and modelling
- Knowledge of IT Service Management processes
- Ability to engage at all levels of seniority (including Executive Management)
- Decisiveness and Influencing Others
- Effective Business Communicat

  • Senior IT Security Specialist

    2 weeks ago

    Sandton, South Africa Boikago Group Full time

    **Job Details**: - Department Cyber security- Minimum experience Mid-Senior- Company primary industry Insurance- Job functional area Information Technology- Salary R700 000 - R1 000 000 per annum- **Introduction** A reputable financial services company offering short term insurance products is looking for a Senior IT Security Specialist to join their IT...

  • Claims Technician: Recoveries

    7 months ago

    Sandton, South Africa Guardrisk Full time

    **Introduction** - To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.**Role Purpose** - To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.**Requirements**: - Matric - 60 FAIS Credits - Computer literacy(MS Word, Outlook and Excel) - At...

  • Recovery Claims Technician

    1 week ago

    Sandton, South Africa Momentum Metropolitan Holdings Full time

    -Introduction To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders. Role Purpose To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders. Requirements - Matric - 60 FAIS Credits - Minimum 5 years experience, some of which should be in a legal...

  • Business Continuity Manager

    2 months ago

    Sandton, South Africa Blue Label Telecoms Full time

    **JOB PURPOSE** Partners at all levels of the organization to develop strategies, implement, and execute the group’s organization business continuity and resilience program. This position ensures the planning, development, program execution, maintenance, and testing of the group's business continuity, disaster recovery, and crisis/incident management...

  • Service Recovery Consultant

    1 month ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Client Service**Date**:4 Dec 2024 - Achieve more than** **YOU BELIEVE** - Discovery Corporate & Employee Benefits- Service Recovery Consultant**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...

  • Debt Recovery Specialist | Sunninghill

    5 months ago

    Sandton, South Africa The Recruitment Council Full time

    Our client is on the hunt for a Debt Recovery Specialist that will support Credit Risk Advisors and their team to enhance customer cashflow and minimize risk through proactive debt recovery. The role involves employing various approaches to recover outstanding debts while keeping customers informed throughout the process.Responsibilities:Management,...

  • Senior Database Administrator

    4 weeks ago

    Sandton, South Africa Lesaka Technologies Full time

    **Description**: **Key Responsibilities**: **1. Database Management**: Install, configure, and maintain Microsoft SQL Server instances, databases, and associated services. Perform database migrations, upgrades, and patching. Manage and configure database clustering, replication, and other high-availability solutions (AlwaysOn Availability Groups, Mirroring,...

  • Network Engineer

    3 months ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Candidate Requirements:Matric and MCSE or equivalent.2+ years in IT.In-depth network knowledge (Active Directory, Exchange, Office 365, DNS, Firewalls, VMs).Experience with backups and disaster recovery.Proficiency in SQL database administration and network troubleshooting.Strong communication and problem-solving skills.Willingness to work at multiple...

  • Debt Recovery Manager

    4 weeks ago

    Sandton, South Africa Armstrong Appointments Full time

    Job Title: Debt Recovery ManagerArmstrong Appointments is seeking an experienced Debt Recovery Manager to join our team in Sandton.The estimated annual salary for this role is between R950,000 and R1,400,000.Responsibilities:Support commercial teams with quote-to-cash processes, focusing on payment terms, credit risk assessments, and commercial payment...

  • Senior Database Administrator

    5 days ago

    Sandton, South Africa Lesaka Technologies Full time

    Description: We are seeking a highly skilled and experienced Senior Microsoft SQL Database Administrator to join our dynamic team. The ideal candidate will be is responsible for the design, implementation, configuration, performance tuning, and maintenance of Microsoft SQL Server databases, alongside cloud computing and system engineering expertise. This...

  • Network Infrastructure Specialist

    3 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Job Title: Enterprise Network ArchitectThis is a live out role at Wild Dreams Hospitality. As an Enterprise Network Architect, you will be responsible for managing Microsoft-based server and network infrastructure. You will collaborate on strategic IT planning and system design, monitor system performance, and troubleshoot issues. You will also implement...

  • Technical Supervisor

    7 months ago

    Sandton, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To ensure that there is an attainment of the business unit’s objectives, the creation and maintenance of the infrastructure, the establishment of standards of service, and the provision of amenities that create the working environment that supports the operating needs of all tenant. **MAIN OUTPUTS** - Ensure the day-to-day provision of...

  • Manager - Recovery and Reorganisation

    2 weeks ago

    Sandton, South Africa SNG GrantThornton Full time

    **PURPOSE**: To effectively manage and support the team in both Jersey and Guernsey, ensuring the team is motivated to perform and committed to effective client service and that the quality of work meets the company’s ethical and professional standards and supports organisational success. The Manager will supervise and coach staff in the R&R department...

  • Specialist Solution Analyst

    4 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Senior Manager Service Delivery

    7 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Senior Database Administrator

    4 days ago

    Sandton, South Africa TLT Appointing Full time

    Company Description About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search **Job Description**: - Provide administration of database...

  • Senior System Programmer Os Network Services

    2 weeks ago

    Sandton, South Africa Kyndryl South Africa (Pty) Limited Full time

    **Why Kyndryl** **Your Role and Responsibilities** This role functions, in a team providing services to a client, multi-vendor, multi-protocol complex storage delivery environments. Interacts frequently with clients, vendors, and management to ensure a high level of client satisfaction. Acts as a resource and point of escalation for team members. Engages...

  • Expert Microsoft SQL Server Database Architect

    5 days ago

    Sandton, South Africa Lesaka Technologies Full time

    Lesaka Technologies is seeking a highly skilled and experienced Microsoft SQL Server Database Architect to lead the design, implementation, and management of our mission-critical databases. This role involves ensuring the availability, security, and performance of our data infrastructure, providing expertise in high-availability solutions, disaster recovery,...

  • Principal Database Architect

    7 days ago

    Sandton, South Africa Lesaka Technologies Full time

    Lesaka Technologies is a dynamic company seeking a skilled Principal Database Architect to lead our database team. The successful candidate will be responsible for the design, implementation, and maintenance of Microsoft SQL Server databases, as well as cloud computing and system engineering expertise.About the Role:Database Management: Install, configure,...

  • Quality Assurance Specialist, Sandton, Salary

    1 day ago

    Sandton, South Africa Khomeliwa Consulting Full time

    **QUALITY ASSURANCE SPECIALIST, Sandton, Salary negotiable** Our client is a public company within the financial services segment and they seek the services of the Quality Assurance Specialist. **JOB PURPOSE** Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support...