Bsp Ticketing Agent

2 weeks ago

Victory Park, South Africa Shoprite Group Full time

Closing Date
2023/03/09
- Reference Number
SHO230302-4
- Job Title
BSP Ticketing Agent
- Job Type
Permanent
- Location - Country
South Africa
- Location - Province
Gauteng
- Location - Town or City
Randburg, Victory Park - Computicket House
- Purpose of the Job
- Job Advert Details
- Job Category
Travel
- Job Objectives
- Ability to learn and adapt to new systems and new products.
- Attend client's/customers' queries.
- Build professional relationships with clients
- Ensuring that the set SLAs are met.
- Always assisting callers in a friendly, polite, and professional manner.
- Ensuring that all written correspondence with clients is professional and accurate.
- Ensuring all deadlines are met.
- General Admin related to the position.
- Any other reasonable and lawful duties.
- Qualifications
- Matric (Grade 12)
- Galileo Certificate (Desirable)
- Experience
- Basic to intermediate 2+ years experience of Galileo (Desirable)
- 2 years of basic knowledge experience of MS Office products (Work, Excel, Outlook, PowerPoint, Team)
- Knowledge and Skills
- Excellent customer service skills and telephone manners.
- Excellent written and verbal communication skills.
- Problem-solving and decision-making ability.
- Customer - Oriented approach.
- Strong computer skills
- Team player
- The ability to prioritize and cope with pressure at busy times.

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