Vip Officer

6 months ago

Johannesburg, South Africa Jelocorp Full time

**Job Objective**:
As a VIP Officer and Admin Support, the responsibilities include providing exceptional reception services to VIP guests and providing Administrative support to ensure smooth operation of the office.

**Key Responsibilities**:

- **_VIP Guest Reception_**: Greet VIP guests upon arrival with professionalism and warmth, providing personalized assistance and ensuring their comfort and satisfaction throughout their visit. Manage VIP guest inquiries and request promptly and efficiently, demonstrating a high level of hospitality and customer service. Coordinate VIP guest arrivals and departures, including transportation, accommodations and special arrangements as needed.
- **_Event Coordination:_** Planning and execution of business and VIP events, including coordinating logistics, and providing on-site support during events. Ensure that all arrangements for business and VIP events are handled with attention to detail and professionalism, reflecting positively on the company.
- **_Facilities Management: _**Maintain the appearance and functionality of reception and common areas, including tidying up, replenishing supplies, and ensuring that equipment is in working order. Report any maintenance issues or repair needs to the appropriate personnel and follow up to ensure timely resolution.
- **_Communication Liaison: _**Serving as a primary point of contact for VIP guests, Facilitating communication between guest or personnel. Collaborating with security officer to ensure the safety and security of VIP guest during visits, including monitoring access and implementing security protocols. Ensure adherence to VIP protocols and etiquette, providing guidance to staff members involved in VIP interaction.
- **_VIP Relations Management: _**Build and maintain positive relationships with VIP guests, anticipating their needs and preferences to provide exceptional service and support. Serve as a primary point of contact to VIP guest, addressing inquiries, providing information, and ensuring that their experience exceeds expectations.
- **_Vehicle Fleet Management:_** Oversees the management of all pool vehicles, including scheduling maintenance, coordinating repairs, and ensuring vehicles are clean and well-maintained. Maintain accurate records of vehicle usage, mileage, and maintenance history. Coordinate with vendors and service providers for the vehicle repairs, inspections and registrations. Develop and implement policies and procedures for the safe and efficient use of poor vehicles. Monitor fuel usage and expenses, identify cost-saving opportunities, and maintain inventory fuel cards and receipts. Provide training guidance to other drivers on safe driving practice and vehicle care.

**Qualifications and Skills**:

- Diploma or equivalent experience preferred.
- Previous experience in a receptionist or administrative support role, preferably in a hospitality or luxury environment.
- Excellent communication and interpersonal skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Strong organizational skills to coordinate logístical arrangements and events effectively
- Strong customer service skills
- Problem solving skills to resolve issues quickly and efficiently
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Flexibility and adaptability to work in a fast-paced environment and handle unexpected situations with poise and professionalism.
- Excellent knowledge of protocol and Etiquette
- Administrative skills
- Basic security awareness

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