Service Manager

3 weeks ago


Centurion, South Africa MAN Automotive (South Africa) (Pty) Ltd Full time

Achieve and exceed the workshop service turn over targets
- Run reports to check warranty, cash sales outstanding, WIP and labour sales
- Follow up and resolve all debtors, creditors and customer queries
- Update and maintain dealer standards minimum requirements
- Implement measures to improve workshop CSI and constantly monitor accordingly
- Monitor bookings to ensure that the workshop load is done to achieve maximization of labour sales
- Mentor and supervise all service staff in the dealership
- Implement measures to improve workshop service quality
- Attend customer technical liaison meetings
- Monthly reporting on Service achievements to Head of Own Retail
- Implement and manage the services marketing strategy

**Qualifications**:

- Grade: 12 Matric Certificate
- Technical qualification or a comparable qualification

**Skills**:

- Computer Literate
- Customer focused with a results driven approach
- Analytical and strategic skills to identify problems thereafter solve them
- High level communication, interpersonal relations and negotiation skills
- Possess solution orientated thinking and be customer orientated
- Pro-active, highly motivated in achieving set objective
- Assertive and possess decision making skills
- Work independently though being a team player

**Experience**:

- Strong technical knowledge and understanding of commercial vehicles - 1 year
- Experience, leading and motivating a team - 7 years
- Professional experience in the automotive industry with service experience - 5 years

**Closing Date: 03/03/2023



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